Logo for EverHelp

Senior/Lead Product QA Engineer (AI Product)

Role overview

Qualifications

  • 4+ years of experience in QA roles testing both mobile products (iOS/Android) and web applications
  • Proven track record of building QA infrastructure from scratch
  • Strong understanding of client-server architecture and hands-on experience with API testing tools
  • Solid technical toolkit with comfort analyzing database behaviors (SQL) and navigating backend structures

Responsibilities

  • Build the QA foundation from scratch, establishing risk maps and clear test cases
  • Embed QA into the SDLC by defining acceptance criteria and implementing structured bug triage
  • Validate core customer experiences, including non-linear AI interactions and product recommendations
  • Track and report on metrics such as crash-free rates and app performance to prioritize fixes

Key facts

  • Remote from: Anywhere
  • Full time
  • Senior (5-10 years)
  • QA Engineer
  • English

Hard skills

Other skills

  • Detail Oriented
  • Problem Solving

About the company

EverHelp logo

EverHelp

Customer Experience & Contact Centers

Your dedicated process outsourcing partner with data-driven approach 🌟EverHelp is an industry-leading provider of business operations outsourcing and customer support solutions. Our dedicated team members are committed to empowering businesses to grow their revenue, attract more clients, and grow their market influence 💜🧡Our mission is to transform outsourced business support and debunk the myth that outsourcing means substandard service. We serve as our customers' most reliable business partner, sharing their objectives, encouraging them to grow and develop their product. Our vision is to create meaningful connections between companies and their audiences through each step of their interaction 🤝Our process outsourcing team is here to deeply analyze your business needs and support your operations 24/7, allowing you to focus on scaling up your efforts. We work closely with AI-powered technologies to optimize routine processes and enhance overall efficiency, helping you stay ahead of the curve and reach new market highs.Since the beginning of our journey in 2021, EverHelp has proudly launched over 100 successful projects, turning challenges and obstacles into goals and achievements. Our team of experts brings knowledge across industries, from dynamic startups to complex Finance and SaaS companies.Our services include:◾️ Customer Support Operations◾️ Back Office Support◾️ Startup Support◾️ Technical Support◾️ Sales SupportOur mission is to provide our customers with tailored support solutions that match their objectives and needs, and go above and beyond their expectations.

Company details

Company typeScaleup
IndustryCustomer Experience & Contact Centers
Company size501 - 1000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About the role

Hi, we're the Findies team, looking for our first dedicated Product QA Engineer. Right now, our dev team uses AI to move incredibly fast, but quality still lives in everyone's head and gets caught only in the final checks before a release. Your job is to change that. You will own quality across our entire product infrastructure: two mobile apps (iOS & Android) and our web platform.

This is not a typical 'run the checklist' role. We are looking for a product-minded QA who will build our testing strategy from scratch, align quality with engineering workflows, and directly influence whether we are ready to ship to our users.

Reality Check

We are a fast-moving team transforming how people shop, using non-linear AI experts. This means there are no legacy QA processes or pre-written test plans here yet. You will face constant ambiguity and will need to establish best practices entirely on your own. If you prefer rigid corporate structures and ready-made documentation, this role will likely feel overwhelming. But if you want total ownership and the chance to build a QA ecosystem from zero, you'll love it here.

Your Mission

  • Build the QA foundation from scratch: establish risk maps, design clear test cases, maintain a regression suite, and set up test environments/accounts for our web and mobile applications.
  • Embed QA into the SDLC: join features at the requirements stage, define acceptance criteria alongside product and engineering, and implement structured bug triage and release checklists.
  • Own critical user flows: validate core customer experiences, including non-linear AI chat interactions, personalized shopping expert recommendations, product search, and database responses.
  • Leverage AI tools natively: actively use AI in your daily routine to optimize test coverage, analyze logs, streamline reporting, and keep pace with our development team's high-speed deployment cycle.
  • Drive metrics and monitoring: track and report on crash-free rates, app store performance, support tickets, and API behavior to help prioritize what the engineering team fixes next.

What Makes You the Perfect Fit

  • 4+ years of experience in QA roles testing both mobile products (iOS/Android) and web applications.
  • Proven track record of building QA infrastructure from scratch, rather than just maintaining an existing framework.
  • Strong understanding of client-server architecture and hands-on experience with API testing tools (Postman/Swagger, or Fiddler).
  • Solid technical toolkit: comfort analyzing database behaviors (SQL), navigating backend structures, and reviewing logs/crash reports.
  • An exceptional eye for detail and product taste: you care deeply about smooth animations, intuitive UI layout (Figma proficiency is a big plus), and the overall consumer feel of a product.
  • Extreme autonomy: high ownership and the ability to execute without requiring a manager to hand you a predefined test plan.

What's in It for You

  • Build your own legacy: you won't be maintaining someone else's old code or outdated processes. You will design, implement, and own the entire QA culture and infrastructure from scratch.
  • Work at the cutting edge of AI: our development team relies heavily on AI to ship features fast. You will have total freedom to integrate AI tools into your testing workflows, experiment with automated coverage, and push the boundaries of modern QA.
  • Direct business impact: your voice matters. You will have a seat at the table with product and engineering leaders, and the direct authority to block a release if it doesn't meet our product standards.
  • Zero bureaucracy: we value speed, common sense, and ownership. There are no useless syncs, rigid hierarchies, or endless approval chains. If something is broken, you fix it.
  • Growth and ownership: as the first QA engineer, you will naturally be in the perfect position to lead and scale the quality assurance team as the product grows.

Perks & Benefits

  • Remote-First & Coworking Coverage: work from anywhere globally, with your coworking space membership covered.
  • Time Off to Recharge: 20 working days of fully paid vacation per year, plus paid sick leave.
  • Learning & Growth: compensation for professional courses, conferences, specialized workshops, and intensive English training.
  • Healthcare: comprehensive medical insurance and access to a corporate doctor.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

QA Engineer Related jobs

Other jobs at EverHelp

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.