This is a remote position.
McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high-quality releases, verifying that call center agent workflows, case management features, and system integrations operate smoothly without disrupting live operations.
Day-to-Day Responsibilities
- Develop detailed SIT scenarios, test conditions, and execution scripts aligned with user stories and call center requirements.
- Co-create comprehensive E2E test scenarios in collaboration with functional leads and business analysts.
- Execute test scripts covering Salesforce functional, integration, and user-interface steps.
- Manage and log all test cases, execution results, and defect tracking directly within Copado.
- Document and re-test defect fixes in close coordination with the development team prior to release deployments.
- Provide clear test execution summary results and coverage metrics to support deployment readiness.
Requirements
- Experience: Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testing Salesforce applications.
- Testing Expertise: Proven track record of creating, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing scenarios.
- Domain Context: Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) is strongly preferred.
- Process & Tooling: Hands-on experience using Copado to track, document, and execute test artifacts (test scripts, test suites, and result logs) embedded within the Salesforce deployment lifecycle.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
About McBride
McBride is a certified Minority-Owned Business Enterprise (MBE), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Disadvantaged Business Enterprise (DBE) management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, disaster recovery, and operations.
Our people and culture
McBride is an Equal Opportunity Employer. McBride Consulting does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
