EML Group
Insurance
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EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
We’re now welcoming applications for Case Managers and Claims Advisors to join our supportive, purpose‑driven team in Newcastle. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day. As part of our interview process, successfully reviewed applicants will need to be available to attend a face-to-face group interview and available to commence work on the 26 October 2026.
Why Join EML?
An Award-Winning Celebratory Culture That Recognises You
EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.
Flexibility That Supports Your Life
After your probation (and subject to performance), you have the flexibility to work from home along with the choice between:
Monthly rostered days off, or
A 9-day fortnight
Giving you more control over your time and work life balance.
Grow With a Specialist Organisation
Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.
What You’ll Be Doing
Managing a full portfolio of physical and psychological injury claims.
Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
Navigating challenging conversations with confidence, empathy and resilience
What We’re Looking For
It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. If you have:
Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field
The ability to thrive in a fast paced, collaborative team
Good computer literacy with the ability to learn new systems
Strong communication, resilience and a customer‑first mindset for effective rapport‑building
Creativity, curiosity and initiative when engaging with stakeholders?
We want to hear from you!
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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