Logo for Search

E-Commerce Customer Support Specialist – Remote | Dayshift | HMO + 1 Dependent

Search

Role overview

Qualifications

  • Minimum 2 years of experience in customer support or client operations roles
  • Experience supporting international accounts, specifically in retail or e-commerce
  • Excellent written and verbal English communication skills
  • High digital aptitude and proficiency with Microsoft Office / Google Workspace

Responsibilities

  • Resolving omnichannel inbound inquiries across phone, email, and social media
  • Coordinating with Australian trade suppliers for product verification and order tracking
  • Executing high-volume, high-accuracy data entry across company software systems
  • Processing customer warranty claims and proactively following up on open orders

Key facts

Hard skills

E-Commerce Data Entry Google Workspace Microsoft Dynamics CRM IFS ERP RemedyForce (Ticket Management Software) Shopify Zendesk

Other skills

  • Communication
  • Microsoft Office
  • Detail Oriented
  • Organizational Skills

About the company

Search logo

Search

Staffing & Recruiting

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 15 different specialisms and operating from 14 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for more than 15 distinct specialisms across the UK: Accountancy & Finance Business Support Call & Contact Centre Construction & Property Driving Energy Engineering & Manufacturing Financial Services Health & Social Care Hospitality Industrial Legal Logistics Marketing Nursing PA/EA Sales Social Work Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice. • Aberdeen: 01224 611 100 • Birmingham: 0121 726 6011 • Brighton: 01273 855 000 • Bury: 0161 835 8600 • Crawley: 01293 848 100 • Dundee: 01382 305 400 • Edinburgh – The Gyle: 0131 718 8000 • Edinburgh – West End • Glasgow: 0141 272 7777 • Leeds: 0113 308 8000 • Liverpool: 0151 229 5555 • London: 020 3958 7203 • Manchester: 0161 835 8600 • Newcastle: 0191 300 3300 • Sheffield: 0114 349 2100

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size501 - 1000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Description

Position at FiltaGlobal Philippines Inc.

Location: Work From Home - Greater Metro Manila
Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

About the Company
 
Our client is an established, design-focused e-commerce and trade supplier based in Australia. Known for providing premium home fixtures, personalized client design services, and top-tier customer care, they support both retail consumers and industry trade professionals across the country. They foster a warm, inclusive, and quality-driven workplace culture where every team member directly impacts the customer experience. 
They are now looking for a tech-savvy E-Commerce Customer Support Specialist to join their growing remote team.
 
Why You’ll Love Working With Us
 

  • HMO healthcare for you and your 1 dependent (with COVID insurance).

  • 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).

  • 13th-month bonus and Government-mandated benefits. 

  • Equipment will be provided + internet allowance.

  • Member Wellness Program.

  • Year-End Party + Christmas hamper.

 
What You’ll Be Doing
 
Reporting directly to an Australia-based Director as part of the Customer Operations team, you’ll contribute to seamless e-commerce, trade, and customer service operations.Your responsibilities will include:

  • Resolving omnichannel inbound inquiries across phone, email, and social media channels (Facebook and Instagram) using clear, professional, and empathetic communication.

  • Coordinating with Australian trade suppliers to verify product availability, clarify lead times, confirm pricing, and track order fulfillment schedules.

  • Executing high-volume, high-accuracy data entry across company software systems, managing customer records, sales quotes, invoices, and order confirmations.

  • Processing customer warranty claims, shipping insurance claims, and order modifications, taking full ownership of issue resolution.

  • Proactively following up on open trade quotes, pending orders, and dispatch updates to drive high customer retention and satisfaction.

 
What You’ll Bring

  • Minimum 2 years of experience in customer support, customer service, or client operations roles across both voice and non-voice channels.

  • Proven experience supporting international accounts, specifically retail, e-commerce, or B2B operations in Australia, the UK, or the US.

  • Excellent written and verbal English communication skills with a confident, clear, and professional telephone manner.

  • High digital aptitude, including proficiency with Microsoft Office / Google Workspace and the ability to rapidly adapt to new CRMs, ERPs, or helpdesk ticketing systems.

  • Strong attention to detail and organizational abilities to manage high-volume data entry and administrative tasks with autonomy.

 
Bonus Points For:
 

  • Previous experience in retail, home decor, building supplies, hardware, or trade-facing customer service.

  • Working knowledge of e-commerce platforms and ticketing tools such as Shopify or Shopify Plus, HelpScout, or Zendesk.

  • Experience handling customer support inquiries via social media management tools.

 
Ready to Apply?
 
We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.
 
Want to fast-track your application? Connect with Derek on LinkedIn.
 
Important: This role is open to PH citizens only. Applications must be submitted in English.
 
#filtacareers

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service / Support Representative Related jobs

Other jobs at Search

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.