Customer Service Representative - Accredo

Remote Opportunity - Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon. 

Are you passionate about assisting others and ready to thrive in a fast-paced, highly structured virtual environment? Join our team at Accredo Specialty Pharmacy, a leading specialty pharmacy serving patients with complex and critical health conditions. As a Customer Service Call Center Representative, you'll play a vital role in supporting patients, ensuring timely access to life-impacting medications while representing Accredo with professionalism and empathy.  This is not a typical customer service role — our work directly impacts patients' health and well-being. We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference. 

Key Responsibilities 

• Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency. 

• Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution. 

• Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks. 

• De-escalate concerns and provide empathetic solutions within standard operating procedures. 

• Maintain patient confidentiality and comply with healthcare regulations. 

• Meet monthly performance metrics and actively participate in ongoing training and feedback. 
   

Role Expectations 

• Attend a paid 9-week virtual training program (on camera) with required participation in live call-taking and assessments. 

• Maintain reliable internet and a distraction-free home workspace. 

• This is a highly structured role requiring the ability to remain focused and engaged while taking back-to-back calls for the duration of each shift. 

• The position involves handling sensitive health-related issues, not casual customer service requests. 

• Ideal candidates will understand the serious nature of the work and the importance of accuracy, empathy, and responsibility. 

• This is a desk-based role that requires the ability to sit for extended periods and work at a computer screen throughout the entire shift. 

Qualifications 

• High School Diploma or equivalent required. 

• No experience required, but 1+ years of healthcare customer service experience preferred. 

• Ability to excel in a high-volume call center environment. 

• Flexibility with a changing environment of call types, processes, and procedures. 

• Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time. 

• Strong communication skills, both written and verbal. 

• Organized with excellent time-management abilities. 

• Customer-oriented with the capacity to adapt to various patient perspectives. 

• Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. 

• Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST. 

• Reliable internet connectivity and a dedicated workspace free of distractions required. 

• Must attend 100% of training and work your schedule the first 90 days of employment. 
  
   

Join Our Team: Start a meaningful career with Accredo Specialty Pharmacy, part of Evernorth Health Services, where you’ll have the opportunity to impact lives every day. We offer robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you're ready to bring your skills and dedication to a mission-driven role, apply today.