Role overview

Qualifications

Excellent customer service, communication and interpersonal skills
Proficient data entry and ability to use a computer terminal to access information
Excellent keyboarding skills with professionalism, accuracy and speed
Excellent command of the English language; no other language skills required

Responsibilities

Determine the language needs of callers and facilitate effective communication between interpreters and customers
Enter and update customer information in computer systems and databases accurately
Access relevant databases to retrieve required information
Transfer calls quickly to the appropriate staff member and provide additional assistance as needed

Key facts

Remote from: Indiana (USA)
Full time
Entry-level / graduate
Customer Service Representative (B2B)
English

Hard skills

Call Center Experience Data Entry Language Assessment Customer Complaint Resolution Customer Centricity

Other skills

Customer Service
Typing
Computer Literacy
Professionalism
Communication
Multitasking
Detail Oriented
Social Skills

About the company

DATAMARK, Inc.

Outsourcing & Offshoring

Company details

IndustryOutsourcing & Offshoring

Links

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Job description

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

Determining the language needs of the caller
Entering appropriate customer information as needed
Accessing appropriate databases
Quickly transferring calls to the appropriate staff member
Providing additional assistance when needed

Requirements

Excellent customer service, communication and interpersonal skills
Ability to enter and access information using a computer terminal while responding to customer needs
Excellent keyboarding skills
Professionalism, accuracy and speed are essential
Excellent command of the English Language – no other language skills are require

Location: Thane West

Job Type: Work from Home (Only candidates residing in Mumbai will be considered.)

Benefits

Private Health Insurance
Paid Time Off
Work From Home
Performance Bonus

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