Key Facts

Remote From:

Indiana (USA)

Full time

Entry-level / graduate

English

Hard Skills

Call Center Experience Data Entry Language Assessment Customer Complaint Resolution Customer Centricity

Other Skills

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Customer Service
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Typing
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Computer Literacy
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Professionalism
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Communication
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Multitasking
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Detail Oriented
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Social Skills

Roles & Responsibilities

Excellent customer service, communication and interpersonal skills
Proficient data entry and ability to use a computer terminal to access information
Excellent keyboarding skills with professionalism, accuracy and speed
Excellent command of the English language; no other language skills required

Requirements:

Determine the language needs of callers and facilitate effective communication between interpreters and customers
Enter and update customer information in computer systems and databases accurately
Access relevant databases to retrieve required information
Transfer calls quickly to the appropriate staff member and provide additional assistance as needed

Job description

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

Determining the language needs of the caller
Entering appropriate customer information as needed
Accessing appropriate databases
Quickly transferring calls to the appropriate staff member
Providing additional assistance when needed

Requirements

Excellent customer service, communication and interpersonal skills
Ability to enter and access information using a computer terminal while responding to customer needs
Excellent keyboarding skills
Professionalism, accuracy and speed are essential
Excellent command of the English Language – no other language skills are require

Location: Thane West

Job Type: Work from Home (Only candidates residing in Mumbai will be considered.)

Benefits