Logo for DATAMARK, Inc.

Customer Service Agent

DATAMARK, Inc.

Role overview

Qualifications

  • Excellent customer service, communication and interpersonal skills
  • Ability to enter and access information using a computer terminal while responding to customer needs
  • Excellent keyboarding skills
  • Professionalism, accuracy and speed are essential

Responsibilities

  • Determining the language needs of the caller
  • Entering appropriate customer information as needed
  • Accessing appropriate databases
  • Quickly transferring calls to the appropriate staff member

Key facts

Hard skills

Language Interpretation

Other skills

  • Customer Service
  • Computer Literacy
  • Typing
  • Communication
  • Social Skills
  • Professionalism

About the company

DATAMARK, Inc. logo

DATAMARK, Inc.

Outsourcing & Offshoring

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

Company details

IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

DATAMARK, Inc. is currently seeking a professional and experienced Bilingual Interpreter to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Bilingual Interpreter will play a crucial role in facilitating effective communication between client and customers.

  • Determining the language needs of the caller
  • Entering appropriate customer information as needed
  • Accessing appropriate databases
  • Quickly transferring calls to the appropriate staff member
  • Providing additional assistance when needed

Requirements

  • Excellent customer service, communication and interpersonal skills
  • Ability to enter and access information using a computer terminal while responding to customer needs
  • Excellent keyboarding skills
  • Professionalism, accuracy and speed are essential
  • Excellent command of the English Language – no other language skills are require

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Performance Bonus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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