IT Service Desk Specialist (f/m/d)

Company Description

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Job Description

You are the first point of contact for our customers, contractors as well as for our internal employees in case they have an issue or would like to request a service. The role's main purpose therefore is to log and monitor the status of such incoming queries and to answer inquiries on basic technical topics and advise on solving problems. You will be part of a dynamic, fast-paced team, where your ultimate goal will be to ensure that any interaction with BMG Service Desk is a positive experience for our customers.

Your Responsibilities

• Ensure all office IT related issues and problems are resolved
• Resolve support issues on PC/Mac and iDevices, including desktop applications
• Provide sufficient analysis and follow up action on issues
• Ensure the office IT infrastructure is proactively monitored and maintained
• Create and maintain support & HowTo articles for your teammates and customers
• Ensure all IT assets (Hardware & Software) are tracked and kept up to date
• Support customers remotely as well as in person
• Ensure all tickets assigned are worked on, updated and resolved
• Working with field engineers to visit customers/employees if the problem is more serious

Qualifications

• You have successfully completed a professional education or equivalent in an IT-related field.
• You are a team player with a focus on service-oriented mindset and approach to work.
• You enjoy working independently.
• You already have IT Service Desk or operations experience.
• Ideally, you have working knowledge in TCP/IP networking and routing, end user desktop support/setup.
• Your communication skills are very good, including creation of user documentation and technical documentation.
• Fluent English and German language skills complete your profile.