Key Facts

Remote From:

Anywhere

Category: Help Desk Technician

Full time

Mid-level (2-5 years)

English

Hard Skills

Network Troubleshooting Hardware Support Help Desk Support Remote Technical Support JIRA End-User Training And Support Cross-Platform Applications Desktop Support ServiceNow Help Desk Support +4 more

Other Skills

•
Troubleshooting (Problem Solving)
•
Non-Verbal Communication
•
Communication

Roles & Responsibilities

Minimum 3 years of experience in IT Service Desk, Help Desk, or Desktop Support
Strong troubleshooting skills across hardware, software, and network issues
Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow)
Excellent written and verbal English communication skills

Requirements:

Provide Level 1 and Level 2 IT support to end-users across multiple platforms and applications
Troubleshoot hardware, software, and network issues
Utilize remote support tools and ticketing systems (e.g., Jira, ServiceNow) to resolve incidents
Work rotational shifts to align with Australian business hours

Engio Recruitment

Human Resources, Staffing & Recruiting

About Engio Recruitment

Welcome to Engio.Your Gateway to Exceptional Talent in Engineering and Technology! At Engio, we understand the pivotal role that talent plays in shaping the future of engineering and technology. As a premier recruitment agency, we are dedicated to connecting top-tier professionals with innovative companies, driving progress and excellence across industries.Why Engio?Precision in Placement: Our team of seasoned recruiters specializes in identifying and placing the best talent, ensuring a perfect match for both candidates and employers.Global Reach, Local Expertise: With a vast network spanning the globe, we leverage international connections while maintaining a deep understanding of local markets.Commitment to Excellence: We strive for nothing less than excellence in every placement, fostering long-term relationships and contributing to the success of our clients.What Sets Us Apart?Partnerships, Not Transactions: Engio is more than a recruitment agency; we build partnerships that go beyond placements. We invest in understanding the unique needs and aspirations of both clients and candidates.Industry Insight: Our team stays ahead of industry trends, providing valuable insights that empower our clients to make informed decisions in a dynamic and competitive landscape.Our Specializations:Engineering: From mechanical and electrical to civil and aerospace engineering, we specialize in finding the right talent for your engineering needs.Technology: Whether you're seeking developers, data scientists, or IT professionals, Engio is your go-to partner for technology recruitment.Connect with Us:🌐 Visit www.engio.id to explore our services and current opportunities.📧 Email: recruitment@engio.id📞 Phone: +62 819 343536 91Join Engio on LinkedIn for the latest updates on talent acquisition, industry trends, and job opportunities. Let's build the future together! #EngioRecruits #EngineeringTalent #TechInnovation 🌐✨

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

About Our Client

Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia.

Responsibilities

You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.

Requirements

Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function.
Demonstrated strong troubleshooting skills across hardware, software, and network issues.
Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow).
Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users.
Ability to adapt to a rotational shift roster.

Technical Certifications

While not mandatory, candidates possessing the following certifications will be prioritized:

Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft 365 Fundamentals (MS-900)
Modern Desktop Administrator (MD-102)
CompTIA A+ or Network+
ITIL 4 Foundation

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency

Note: Our team will only reach out to you if your application is selected for further consideration.