Role overview

Qualifications

3+ years managing and supporting diverse, large-scale enterprise backup and recovery solutions in a multi-client or high-volume environment
Strong expertise in VMware vSphere environments and a deep understanding of network storage concepts
Extensive, hands-on experience with formal change management, problem management, and writing high-quality operational and technical documentation
Proven ability to troubleshoot issues across OS (Windows/Linux exposure), network, storage, and application layers

Responsibilities

Take lead responsibility for maintaining, monitoring, and optimizing highly available, enterprise-grade backup solutions (e.g., Veeam, Commvault, etc.)
Lead detailed Root Cause Analysis (RCA) for recurring and complex backup failures, implementing permanent fixes and service improvements
Act as a key reviewer and executor for service changes, ensuring strict adherence to ITIL change enablement procedures
Actively identify, propose, and implement opportunities for automation and process enhancement to boost service reliability and efficiency

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Technical Support Specialist
English

Hard skills

Backup Administration VMware Virtualization Veeam CommVault Automation Protocols Engineering Documentation Linux System Optimization Change Management High Availability Design Root Cause Analysis Problem Management Centralized Storage Systems Microsoft Operating Systems Network Troubleshooting Help Desk Support Stakeholder Communications

Other skills

Customer Service
Communication
Analytical Thinking
Detail Oriented
Problem Solving

About the company

Engio Recruitment

Human Resources, Staffing & Recruiting

Welcome to Engio.Your Gateway to Exceptional Talent in Engineering and Technology! At Engio, we understand the pivotal role that talent plays in shaping the future of engineering and technology. As a premier recruitment agency, we are dedicated to connecting top-tier professionals with innovative companies, driving progress and excellence across industries.Why Engio?Precision in Placement: Our team of seasoned recruiters specializes in identifying and placing the best talent, ensuring a perfect match for both candidates and employers.Global Reach, Local Expertise: With a vast network spanning the globe, we leverage international connections while maintaining a deep understanding of local markets.Commitment to Excellence: We strive for nothing less than excellence in every placement, fostering long-term relationships and contributing to the success of our clients.What Sets Us Apart?Partnerships, Not Transactions: Engio is more than a recruitment agency; we build partnerships that go beyond placements. We invest in understanding the unique needs and aspirations of both clients and candidates.Industry Insight: Our team stays ahead of industry trends, providing valuable insights that empower our clients to make informed decisions in a dynamic and competitive landscape.Our Specializations:Engineering: From mechanical and electrical to civil and aerospace engineering, we specialize in finding the right talent for your engineering needs.Technology: Whether you're seeking developers, data scientists, or IT professionals, Engio is your go-to partner for technology recruitment.Connect with Us:🌐 Visit www.engio.id to explore our services and current opportunities.📧 Email: recruitment@engio.id📞 Phone: +62 819 343536 91Join Engio on LinkedIn for the latest updates on talent acquisition, industry trends, and job opportunities. Let's build the future together! #EngioRecruits #EngineeringTalent #TechInnovation 🌐✨

Company details

Company typeStartup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

About Our Client

Ready to move beyond routine checks and own complex, high-stakes data recovery challenges?

We are seeking an experienced Senior Backup & Recovery Consultant to take ownership of enterprise backup systems, drive resolution for major incidents, and formalize operational documentation. This role is ideal for a hands-on engineer who excels at Root Cause Analysis (RCA).

Responsibilities

Take lead responsibility for maintaining, monitoring, and optimizing highly available, enterprise-grade backup solutions (e.g., Veeam, Commvault, etc.).
Lead detailed Root Cause Analysis (RCA) for recurring and complex backup failures, implementing permanent fixes and service improvements.
Act as a key reviewer and executor for service changes, ensuring strict adherence to ITIL change enablement procedures.
Actively identify, propose, and implement opportunities for automation and process enhancement to boost service reliability and efficiency.
Serve as the Subject Matter Expert (SME) for customer and internal team inquiries, translating technical problems into clear business impacts.

Requirements

3+ years managing and supporting diverse, large-scale enterprise backup and recovery solutions in a multi-client or high-volume environment.
Strong expertise in VMware vSphere environments and a deep understanding of network storage concepts.
Process Acumen: Extensive, hands-on experience with formal change management, problem management, and writing high-quality operational and technical documentation.
Proven ability to troubleshoot issues across OS (Windows/Linux exposure), network, storage, and application layers.

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency

Note: Our team will only reach out to you if your application is selected for further consideration.