IT Backup & Recovery Services Specialist (Remote)

About Our Client

Ready to move beyond routine checks and own complex, high-stakes data recovery challenges? 

We are seeking an experienced Senior Backup & Recovery Consultant to take ownership of enterprise backup systems, drive resolution for major incidents, and formalize operational documentation. This role is ideal for a hands-on engineer who excels at Root Cause Analysis (RCA).

Responsibilities

• Take lead responsibility for maintaining, monitoring, and optimizing highly available, enterprise-grade backup solutions (e.g., Veeam, Commvault, etc.).
• Lead detailed Root Cause Analysis (RCA) for recurring and complex backup failures, implementing permanent fixes and service improvements.
• Act as a key reviewer and executor for service changes, ensuring strict adherence to ITIL change enablement procedures.
• Actively identify, propose, and implement opportunities for automation and process enhancement to boost service reliability and efficiency.
• Serve as the Subject Matter Expert (SME) for customer and internal team inquiries, translating technical problems into clear business impacts.

Requirements

• 3+ years managing and supporting diverse, large-scale enterprise backup and recovery solutions in a multi-client or high-volume environment.
• Strong expertise in VMware vSphere environments and a deep understanding of network storage concepts.
• Process Acumen: Extensive, hands-on experience with formal change management, problem management, and writing high-quality operational and technical documentation.
• Proven ability to troubleshoot issues across OS (Windows/Linux exposure), network, storage, and application layers.

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency


Note: Our team will only reach out to you if your application is selected for further consideration.