DIRECTOR INSTALL PROJECT MANAGEMENT

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities. 

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 800 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team. 

Position Overview

The Director, Install Project Management provides strategic and operational leadership for OCHIN's implementation portfolio, overseeing the successful delivery of more than 40 ambulatory, acute care, Tribal, PACE, and large expansion implementations annually. This role is accountable for ensuring implementations are delivered with rigor, consistency, and excellence while achieving meaningful clinical, operational, financial, and customer experience outcomes for members.

Reporting to executive leadership, the Director leads a team of project managers responsible for complex, enterprise-scale Epic implementations and drives the standards, processes, governance, and performance expectations required for successful execution. This leader is responsible for ensuring implementations are not only delivered successfully, but also position members to realize long-term value through improved patient care, operational effectiveness, revenue cycle performance, and organizational sustainability.

The Director fosters a culture of functional excellence, accountability, customer service, and continuous improvement, building strong cross-functional partnerships and ensuring alignment across teams throughout the implementation lifecycle.

Essential Duties

Portfolio   Leadership & Execution

• Lead a portfolio of more than 40 implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs.
• Ensure implementations are delivered on time, within scope, within budget, and in alignment with organizational and member objectives.
• Establish and maintain implementation governance, methodologies, standards, tools, and best practices that drive consistency, quality, and predictable        outcomes.
• Provide executive oversight of implementation planning, execution, stabilization, and transition to ongoing operations.
• Monitor portfolio performance through key performance indicators, project milestones, financial metrics, member satisfaction measures, and operational outcomes.
• Ensure accurate forecasting, portfolio reporting, resource planning, and capacity management.

Member   Outcomes & Customer Success

• Drive achievement of member-defined clinical, operational, financial, and adoption goals.
• Partner with member executives and implementation stakeholders to ensure organizational readiness and successful adoption of Epic solutions.
• Champion a customer-centric culture focused on responsiveness, transparency, accountability, and service excellence.
• Serve as an executive escalation point for complex implementation, operational, and customer service issues.
• Ensure implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, and financial sustainability.

Cross-Functional   Leadership

• Establish and maintain strong partnerships across Install Analysts, Data Conversion, IT, PTP, Interoperability, Clinical Informatics, Customer Experience, Member Care Team, Learning, Product, and Executive Leadership.
• Ensure alignment, accountability, effective communication, resource coordination, and successful member outcomes throughout the implementation lifecycle.
• Facilitate executive governance forums, sponsor meetings, steering committees, and portfolio reviews.
• Collaborate with operational, clinical, technical, and financial leaders to remove barriers and drive implementation success.

Risk,   Quality & Continuous Improvement

• Identify, assess, and proactively mitigate implementation risks and dependencies.
• Ensure timely escalation and resolution of issues impacting member outcomes, timelines, budget, or quality.
• Drive disciplined execution and establish clear accountability for project performance.
• Lead post-implementation reviews and lessons learned activities to identify opportunities for improvement.
• Continuously enhance implementation methodologies, tools, standards, and governance processes based on organizational and member feedback.

Leadership   & Talent Development

• Lead, coach, and develop a high-performing team of project managers.
• Establish clear performance expectations, accountability measures, and professional development plans.
• Foster a culture of ownership, collaboration, transparency, and continuous learning.
• Support succession planning and workforce development to ensure long-term organizational capability and growth.
• Model OCHIN values and leadership behaviors while driving exceptional performance and results.

•   
• Bachelor’s or equivalent relevant combination of education and experience
• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience, Master’s degree preferred.
• Project Management Professional (PMP) certificate, Certified associate in project management (CAPM) certificate, or five years leading EHR implementations required.
• Certification in Epic module(s) strongly preferred
• 8+ years of professional business experience, preferably in a healthcare and IT setting.
• Experience managing and directing seven or more direct reports and a team of 30+ staff, including recruitment, training and development, and providing rewards and recognition
• Experience with project management systems, tools and tasks.
• Must have proven success in internal and external relationship management with all levels of expertise from administrative to executive
• Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members
• Proficiency in Smartsheet, Microsoft Project or similar project management system preferred
• 
  
• 
  

Competencies

Coaching Mindset: The ability to measure staff accomplishments using qualitative and quantitative measures. Sets clear expectations and is transparent about how their performance will be evaluated. Addresses performance issues quickly and directly, with objectivity, consistency, and professionalism. Provides employees with resources, knowledge, information, and assistance they need to achieve their goals and objectives. Recognizes and celebrates staff’s accomplishments. 

Continuous Learning: The ability to identify formal and informal learning opportunities that help employees take responsibility for their professional growth and skill development. Is passionate about employees achieving their full potential. Encourages employees to solve their own problems, develop solutions and act. Promotes an environment of continuous learning, innovation, knowledge sharing, and improvement.

Fostering Trust with Integrity: Exhibits integrity by consistently following through on commitments and aligning words with actions. Demonstrates honesty through transparency and personal accountability. Promotes fairness by creating brave spaces, setting clear and measurable expectations, and communicating them consistently. Shows good judgment through moral courage and adherence to OCHIN's values, policies, processes, and procedures.

Leading Change: The ability to adapt quickly to rapidly changing environments and guide team members through periods of uncertainty. Demonstrates resilience and remains focused and persistent during times of change. Understands the importance of transformation and encourages team to embrace and champion needed change. Actively seeks feedback and input from team members. 

Service Leadership: Fosters a culture of trust, respect, diversity, and inclusion. Inspires team members towards a shared purpose, through leading by example. Influences others towards a spirit of service to benefit OCHIN and Members.

Systems Thinker: Seeks to find linkages and connections to enable greater collaboration across teams and improved results and outcomes Embraces a holistic approach to idea generation, solutioning and problem solving. By asking questions, fostering multi-disciplinary collaboration that uncover interdependencies, ensures recommended solutions and new approaches reflect the entire system at work, rather than a set of discreet parts or activities. 

Physical Requirements

• Travel may be required to support OCHIN’s business needs. May require travel by air, vehicle, or train.
• May need to move from place to place, and at times may need to be stationary for long periods of time.
• Routinely uses standard office equipment such as computers and communication devices.
• Ability to work independently and efficiently from a remote office environment.
• Frequent decision making and independent judgment or action.
• Ability to read, speak, write, and understand English at professional level.
• May be required to provide on-call trouble-shooting support for emergencies after business hours and on weekends, on a rotating basis with other staff. 

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements 

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. 

 Work from home requirements are: 

• Ability to work independently and efficiently from a home office environment 
• High Speed Internet Service 
• It is a requirement that employees work in a distraction free workplace 
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN 
• (OR) Travel may be required nationally based on business requirements for OCHIN 

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. 

Work Authorization 

Candidates must be legally authorized to work in the United States on a permanent basis at the time of application. 

This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas. 

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

#LI-Remote