Finance Operations Admin

JOB RESPONSIBILITIES:

• Monitor daily gaming operations, including game performance and system functionality.

• Assist in managing customers' accounts, including account verification and basic issue resolution.

• Monitor and escalate suspicious activity in accordance with responsible gaming and fraud prevention policies.

• Support bonus setup, promotions, and campaign execution.

• Prepare daily operational and performance reports.

• Coordinate with customer support, payments, risk, and technical teams to resolve operational issues.

• Ensure compliance with company policies and regulatory requirements.

• Assist in game content updates and back-office system management.

• Support incident reporting and documentation.

JOB REQUIREMENTS:

• Minimum SPM qualification and fresh graduates are encouraged to apply.

• Strong verbal communication and active listening skills in English and Bahasa are required, while proficiency in Chinese is an additional advantage.

• 0–2 years of experience in operations, customer support, or online platforms (Gaming experience is a plus).

• Strong attention to detail and analytical mindset.

• Good understanding of online platforms and basic technical systems.

• Proficient in Microsoft Office (especially Excel).

• Strong communication skills (written and verbal).

• Ability to work in shifts, including weekends and holidays if required.