Telesales Officer

JOB RESPONSIBILITIES:

• Conduct outbound calls to customers from a provided contact list.

• Present products to prospective customers, effectively communicating their features and benefits.

• Cultivate an in-depth understanding of the products offered to address customer inquiries and objections.

• Effectively handle objections and work towards converting leads into satisfied customers.

• Develop and implement strategies to retain customers and reduce customer losing.

• Identify opportunities to upsell or cross-sell products and services to existing customers.

• Handle conflicts and complaints with professionalism and tact.

• Create a connection with the customer by showing genuine interest in their issue and offering a sympathetic response.

• Be flexible and ready to adjust your approach based on the customer’s personality and the complexity of their issue.

• Capable of performing efficiently and effectively in high-pressure situations.

• Build and maintain strong relationships with customers through effective communication and active listening.

• Assess customer requirements and their potential to make a purchase.

• Achieve or surpass monthly, quarterly, and annual sales targets and quotas.

• Maintain precise and current records of customer interactions, including calls, Telegram, WhatsApp, and sales outcomes.

• Stay informed about industry trends, competitors, and customer preferences to tailor sales strategies accordingly.

• Adhere to company policies and industry regulations when conducting sales calls.

• Fulfil any other related duties as assigned.

JOB REQUIREMENTS:

• Minimum SPM qualification and fresh graduates are encouraged to apply.

• Strong verbal communication and active listening skills in English and Bahasa are required, while proficiency in Chinese is an additional advantage.

• Good in negotiation and persuasion abilities.

• Effective time management abilities.

• Ability to work independently.

• Resilience in handling rejection.