ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specialising in providing top-tier operational support to US-based companies. We are not a recruitment agency. We are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are recruiting on behalf of a US-based organisation operating within the healthcare and professional services space, supporting the placement and employment of healthcare professionals in the United States.
About the Role
We are looking for a highly organised and detail-oriented Immigration & Compliance Coordinator to join our client's compliance operations team.
This is a non-voice, document- and research-driven role focused on immigration, contracts, employment compliance, case administration, and operational coordination. You will work remotely from South Africa and report into the client's Director of Compliance, supporting internal teams, leadership, employees, and external counsel.
This role is ideal for someone who takes ownership, enjoys researching and solving problems, and can independently drive tasks forward while knowing when an issue requires escalation.
You will be responsible for keeping case information accurate and current, ensuring deadlines remain visible, coordinating documentation and filings, conducting compliance research, and turning your findings into clear, practical recommendations.
Please Note:
- Working Hours: Monday – Friday, 3:00 PM – 12:00 AM South African time – subject to daylight savings.
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
- Work Environment: Fully remote.
- Role Type: This is primarily a non-voice/documentation and research-based position, with occasional verbal communication required for routine enquiries.
Job Responsibilities (not limited to):
- Coordinate immigration filings, amendments, renewals, withdrawals, and supporting documentation with counsel and internal teams.
- Maintain accurate and up-to-date case information, records, and documentation.
- Manage recruitment agreements, job orders, powers of attorney, and related follow-up.
- Track deadlines, case status, outstanding documentation, and required actions to ensure nothing is missed.
- Conduct research into federal and state employment requirements using reliable and credible sources.
- Translate research findings into concise, practical recommendations, policies, and action plans.
- Review and update contracts, addenda, templates, and compliance records.
- Identify documentation or compliance gaps and escalate matters requiring further judgement or review.
- Respond to routine employee and internal compliance-related enquiries.
- Work closely with leadership, employees, counsel, and cross-functional teams to keep projects and cases moving forward.
- Take ownership of assigned tasks from identifying the required next step through to completion and confirmation.
- Maintain organised trackers and systems that provide clear visibility of case status, deadlines, and outstanding actions.
- Ensure routine matters are handled independently while appropriately escalating issues that require additional judgement.
Requirements:
Industry Experience:
- Experience in operations, compliance support, HR, case management, analytics, legal administration, or a similar field is advantageous.
- Candidates with strong transferable experience and the right aptitude will be considered.
Soft Skills (Essential):
- Strong ownership mindset — able to identify the next step, take action, follow through, and confirm completion.
- Excellent comprehension and judgement, with the ability to distinguish routine tasks from matters requiring escalation.
- Highly organised and deadline-driven, with a strong ability to manage multiple tasks and priorities.
- Strong attention to detail and accuracy when working with case information, contracts, and documentation.
- Strong research skills with the ability to find reliable information and turn it into concise, practical findings.
- Excellent written and verbal communication skills.
- Comfortable communicating with leadership, employees, counsel, and cross-functional teams.
- Self-motivated and able to work independently in a remote environment.
- Strong problem-solving skills and the ability to approach unfamiliar information logically.
Technical Skills:
- Basic computer literacy and confident navigation of standard business systems.
- Comfortable using Microsoft Office and Outlook.
- Ability to work with digital documentation, trackers, records, and online research tools.
- No advanced Excel skills are required.
Advantageous Experience:
- Immigration or employment compliance exposure.
- HR or HR administration experience.
- Case management experience.
- Legal or compliance administration.
- Operations or project coordination.
- Experience conducting regulatory or policy research.
- Experience working with contracts, agreements, or compliance documentation.
- Analytics or data-focused experience.
If you are not contacted within 14 working days, please consider your application unsuccessful.
