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Medical Scribes Team Lead | WFH

iSTA Solutions

Role overview

Qualifications

  • Graduate of any medical course
  • At least 6 months Team Lead / Supervisory / SME experience
  • 2 years of Medical Scribes / Transcriptionist Experience
  • Experience in ECW

Responsibilities

  • Plan daily workflow and assignments
  • Monitor productivity and 40-chart target
  • Audit scribe documentation for accuracy and completeness
  • Train and onboard new scribes

Key facts

  • Remote from: Philippines
  • Full time
  • Senior (5-10 years)
  • English

Hard skills

Audio Transcription Medical Abbreviations

Other skills

  • Team Leadership
  • Training And Development
  • Communication
  • Collaboration
  • Coaching
  • Problem Solving

About the company

iSTA Solutions logo

iSTA Solutions

Outsourcing & Offshoring

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Company details

Company typeLarge
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

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Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

  • Plan daily workflow and assignments.
  • Monitor productivity and 40-chart target.
  • Manage coverage, pending tasks, and workload.

Quality Management

  • Audit scribe documentation for accuracy and completeness.
  • Track quality trends and provide weekly reports.

Coaching & Development

  • Conduct coaching and performance reviews.
  • Create improvement plans and apply feedback.

Reporting

  • Prepare weekly production and issue reports.
  • Provide leadership updates.

Training & Support

  • Train and onboard new scribes.
  • Provide ongoing support, feedback, and escalation.

Scribing

  • Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
  • Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
  • Collaborate with team members and other departments to improve overall customer experience

Requirements

  • Must be a graduate of any medical course
  • With at least 6 months Team Lead / Supervisory / SME experience
  • Must have 2 years of Medical Scribes / Transcriptionist Experience
  • With experience in ECW
  • Averaging 50-60 WPM
  • Excellent verbal and written English skills
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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