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Italian-Speaking Customer Expert – Work From Home Greece

CB Talents Academy

Role overview

Qualifications

  • Native or C2-level proficiency in Italian
  • Intermediate professional English (B2/C1)
  • Solid PC literacy
  • Typing Speed: Minimum 25 words per minute with at least 80% accuracy

Responsibilities

  • Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email.
  • Assist customers with sales inquiries, helping them choose the right luxury products and complete their purchases.
  • Handle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations.
  • Meet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution.

Key facts

Hard skills

Mac OS Apple IOS

Other skills

  • Computer Literacy
  • Empathy
  • Communication
  • Problem Solving

About the company

CB Talents Academy logo

CB Talents Academy

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

Company size2 - 10

Links

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Job description

Job Description

Are you an Italian speaker looking to build an international career with a global technology giant? Cross Border Talents is seeking enthusiastic Italian-speaking Customer Experts to support users of a world-renowned premium luxury device brand.

This dynamic role blends customer support, sales assistance, and after-sales service. Whether you want to enjoy the vibrant energy of our modern office in the historic port area of Athens – Piraeus, Greece, or prefer the comfort of working remotely, this position offers the ultimate flexibility. We offer both on-site and Work-from-Home (WFH) models, alongside full relocation support!

Key Responsibilities

  • Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email.
  • Assist customers with sales inquiries, helping them choose the right luxury products and complete their purchases.
  • Handle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations.
  • Meet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution.
  • Participate in continuous weekly training and upskilling sessions to advance your professional profile.

Requirements & Qualifications

  • Language: Native or C2-level proficiency in Italian; intermediate professional English (B2/C1) for training and system navigation.
  • Technical Skills: Solid PC literacy; familiarity with MacOS and iOS ecosystems is a strong advantage.
  • Typing Speed: Minimum 25 words per minute with at least 80% accuracy.
  • Location & Eligibility: Must be currently based in Greece or willing to relocate to Athens, Greece.
  • Experience: No prior experience is required! We provide comprehensive, paid world-class training to launch your career.

What We Offer

  • Competitive Compensation: €1,045.72 gross monthly base salary.
  • Performance Bonuses: Earn up to an additional €200 monthly based on your achievements.
  • Flexible Work Model: Choose between working on-site in Athens (Piraeus) or working from home (WFH) within Greece.
  • Full Relocation Package: Flight tickets, initial accommodation support, and complete relocation assistance are provided!
  • Paid Training: A structured training period and a 1-week nesting period (with 50% call handling) to ensure your success.
  • Career Growth: Opportunities for part-time scheduling (subject to approval) and continuous professional development.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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