Logo for Skillmatch

Gaming Customer Support Representative (German + English, remote in Lisbon)

Role overview

Qualifications

  • Fluency in German (written & spoken)
  • Strong English skills (written & spoken)
  • Passion for gaming
  • Excellent communication and customer service skills

Responsibilities

  • Provide top-notch email support to gamers
  • Conquer customer inquiries about accounts, payments, logins, and rewards
  • Collaborate effectively with colleagues across the globe
  • Participate in a paid training program to enhance skills

Key facts

Other skills

  • Communication
  • Problem Solving
  • Teamwork

About the company

Skillmatch logo

Skillmatch

Company details

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Do you have a passion for gaming and a knack for helping others? Our client, a global leader in Customer Experience and a multiple-time "Best Company to Work For" in Portugal, is seeking a superstar like you to join their growing team!

This is your chance to:

  • Become a customer support hero: Provide top-notch email support to gamers across the globe (primarily in German, with some English thrown in for good measure).
  • Master the game: Conquer customer inquiries about accounts, payments, logins, rewards, and more!
  • Work from home in sunny Lisbon: Enjoy the flexibility and comfort of a remote position with a competitive salary of 1559.75 euros gross/month, including Christmas bonus & holiday bonuses, Meal allowance, and Shift allowance.
  • Join a winning team: Be part of a supportive and international team, with opportunities for professional growth and advancement.

Bonus Level: Fast-Track Your Skills with a Paid Training Program!

Gear up for success with our intensive 10-day training program (213.60 euros per week). Here's what you'll learn:

  • Product mastery: Become an expert on the client's gaming products and services.
  • Customer champion training: Develop top-notch communication and problem-solving skills for email support.
  • Teamwork tactics: Learn to collaborate effectively with colleagues across the globe.

Ready to take your career to the next level?

Here's what you'll need to be a champion:

  • Fluency in German (written & spoken) and strong English skills (written & spoken).
  • A passion for gaming and a desire to help others.
  • Excellent communication and customer service skills.
  • The ability to work independently and as part of a team.

Grab this amazing opportunity! Apply now!
Application deadline: 06/05/24, spots are limited!

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service / Support Representative Related jobs

Other jobs at Skillmatch

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.