UK Customer Service Advisor - Night Shifts - Portugal - WFH

• 30+ days ago

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Role overview

Qualifications

Native or near native level of English
Available to work night shifts
Highschool Degree
Microsoft Office Knowledge

Responsibilities

Assist users with General Inquiries and support issues via phone, email, chat, and social messaging channels
Adapt the brand's voice and tone for interactions on private and public channels
Respond appropriately to customer escalations and escalate issues as necessary
Document relevant case information for inbound customer requests

Key facts

Remote from: Portugal
Full time
Customer Service Representative
English

Hard skills

Other skills

Microsoft Office
Communication
Adaptability
Problem Solving

About the company

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Staffing & Recruiting
Scaleup
11–50

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

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Job description

RESPONSABILITIES:

Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information