Customer Support Specialist (German+ English)

Job Title: Customer Support Specialist (German + English)

Office Location: Szczecin, Poland

Working model: remotely from Poland

Salary: 8000 - 9600 PLN monthly gross

Application Deadline: 23/09

Project Starting Date: 30/09

Language Requirements: Fluent in German and English

Role Overview:
We are looking for a dedicated Customer Support Specialist fluent in German and English to join our team in Szczecin. In this role, you will be the first point of contact for our customers, providing exceptional support and information on pharmaceutical products. Your contribution will be crucial in ensuring high customer satisfaction and service excellence.

Key Responsibilities:

• Act as the primary liaison for customers, handling inquiries and resolving issues related to pharmaceutical products.
• Deliver accurate and timely information through various channels such as phone, email, and others.
• Collaborate closely with internal teams to swiftly address customer concerns and maintain service standards.
• Demonstrate professionalism and empathy in all customer interactions.

Requirements:

• Bachelor's or Master's degree in Medicine or related fields (e.g. biotechnology or biology) is mandatory.
• Fluency in both German and English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Previous experience in customer support or similar roles is advantageous.
• Excellent problem-solving skills and attention to detail.
• Comfortable with a Monday to Friday work schedule, between 8 am and 7 pm.

Benefits:

• Competitive salary and comprehensive benefits package.
• Our "2 weeks training" and learning-by-doing approach promises professional growth
• Relocation: Covered costs for tickets and Real Estate Agency fees.
• Private medical health care through Luxmed Group.
• MyBenefit cafeteria with vouchers for shopping, meals, Multisport Card, entertainment tickets, and more.
• Opportunities for professional development and training.
• Supportive and friendly working environment.

Contract Details:

• Probation Period: The initial contract includes a probation period of 3 months.
• Contract Extension: After the probation period, the contract can be extended for 1 year, 18 months, or Permanent employment at the discretion of the Team Leader.

Application Process:

To apply for this position, please send your resume and a cover letter detailing your relevant experience and motivation for joining our team to [contact information]. The application deadline is 23/09, and the project is set to commence on 30/09. We eagerly anticipate your application and the possibility of welcoming you to our team in Szczecin!