Danish-Speaking Customer Support Representative (retail, remote)

Job Opportunity: Danish-Speaking Customer Support Representative

Summary:

Are you fluent in Danish and dedicated to delivering outstanding customer service? Join our team as a Customer Support Representative and contribute to our project aimed at enhancing customer experiences in the online fashion retail industry. We are a leading European online fashion retailer offering a vast selection of clothing, shoes, and accessories from over 2,000 brands, catering to men, women, and children. Known for our user-friendly platform and convenient delivery and return options, our company strives to provide exceptional service to our valued customers.

Responsibilities:

• Deliver courteous and professional support to customers in Danish.

• Actively listen to customer concerns to identify root causes of issues.

• Resolve customer inquiries efficiently and promptly.

• Manage inbound and outbound calls, emails, and chats.

Requirements:

• Proficiency in Danish at an advanced level.

• Excellent listening and communication skills in Danish.

• Strong time management skills to meet response and resolution targets.

Compensation:

• Base gross salary: 1,300 euros monthly.

• Performance Bonus: Up to 200 euros monthly.

• Potential gross monthly salary: 1,500 euros.

Working Hours:

• Monday - Sunday, 09:00 - 21:00.

Training:

• 8-day training period conducted remotely from home.

Location:

• Remote work arrangement based in Chania.

Relocation Package:

• 2 weeks of hotel accommodation + Flight ticket (within the EU) + Airport Pickup + Real Estate Agency fee.

Documents Accepted:

• EU citizenship.

• Full-purpose & Specific-purpose work permit card.

• Certificate of Protection (refugees).

Application Deadline: 28/03/2024

Ready to join our team and make a difference? Apply now and be part of our dynamic team committed to delivering exceptional customer support to our valued clientele in the online fashion retail industry!