Customer Agent (Banking, German, remote)

Role Overview: Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.

Key Responsibilities:

• Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
• Handle inquiries related to banking services, account management, transfers, and more.
• Manage back-office tasks including email and WhatsApp correspondence.
• Promote innovative banking products while adhering to transparency and regulatory standards.
• Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
• Achieve set quality standards and sales targets.

Requirements:

• Education: Preferably a degree in Business Administration, Mathematics, or Law.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
• Language Skills: Fluent in German at a C2 level.

Skills and Competencies:

• Customer-focused with strong empathy and active listening skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with the ability to grasp new concepts independently.
• Strong commercial acumen and adeptness in client interactions.
• Effective problem-solving skills and a proactive, results-oriented approach.
• Ability to thrive in dynamic environments and adapt to evolving technologies.

Experience: Previous banking experience is advantageous.

Benefits:

• Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
• Permanent contract with a competitive salary of 20,730 EUR gross per year.
• 32 calendar days of annual leave.
• Opportunity for career advancement within a global leader in banking services.
• Location: Madrid (Initial On-site 6-week Training is on-site in Madrid (fully paid), accommodation and transport tickets will be given to candidates coming from outside of Madrid) / Remote (Anywhere in Spain)

About Us: With over 40 years of experience in global banking across 88 countries, we are assembling a diverse team of multilingual investment specialists. Join our esteemed digital banking program for a rewarding career path in finance.