Customer Service Representative with German (remote/Hybrid)

Working mode: Athens Hybrid or Remote in Greece
Compensation:

• Hybrid: 1300 EUR gross/month
• Remote: 1200 EUR gross/month
• Performance-Based Bonus: Up to 15% annually
• Loyalty Bonus: 500 EUR gross after your first anniversary

Benefits Package:

• Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year
• Health Coverage: Comprehensive private health insurance
• Lifestyle Perks:
  • Free on-site gym access and wellness programs
  • Rooftop cinema offering stunning views of the Acropolis

Position Overview

We are seeking a passionate Customer Service Representative with a love for sports to join our team! You will play a key role in interacting with customers through calls, chats, emails, and messages, ensuring their needs are met with top-notch service.

Key Responsibilities:

• Handle incoming customer communications promptly and professionally.
• Understand and address customer requirements to deliver tailored solutions.
• Accurately provide complete and reliable information using the provided tools.
• Meet individual and team targets, including case handling KPIs.
• Keep precise records of all interactions and ensure smooth processing of accounts/documents.
• Follow company communication standards and policies to ensure excellent service.

Ideal Candidate:

• Enthusiastic about sports (bonus if cycling is your passion!).
• Strong verbal and written skills in both support language and English.
• Excellent listening abilities and a flexible, customer-centric mindset.
• Proven experience resolving customer issues effectively.
• Adaptability to work with various client personalities.

Work Hours:

• Monday to Friday: 09:00 20:00

Why Work With Us?

We prioritize blending passion and career growth in a supportive environment. With perks such as a rooftop cinema overlooking the Acropolis and an on-site gym, we ensure a fulfilling and flexible work experience.

How to Apply:

1. Submit Application
2. Validate Your Application
3. Initial Phone Call
4. Complete Online Assessments
5. Attend First Interview
6. Participate in Client Interview (if required)
7. Receive Offer
8. Join the Team!

Eligibility Requirements:
Applicants must have one of the following:

• Valid EU ID
• Refugee certificate from Ukraine (issued post-March 2022)
• Residence card

Relocation Support: Not provided. Candidates from outside Greece must relocate at their own cost.

Application Deadline: Submit your application by 10 January 2025, 31 January 2025, or 14 February 2025.

Don't miss this opportunity to combine your passion for sports with a meaningful career. Apply now and be part of our success story!