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Danish Customer Support Advisor (100% Remote in Portugal)

CB Talents Academy

Role overview

Qualifications

  • Native Danish speaker
  • English B2 level
  • Strong communication skills
  • Technical support experience is a plus

Responsibilities

  • Assisting customers via phone, email, chat, and social media
  • Handling pre-sales questions and basic technical troubleshooting
  • Adapting the brand's "voice" for a helpful experience
  • Escalating complex issues to higher-tier support

Key facts

Hard skills

Linguistics Organizational Structure

Other skills

  • Customer Service
  • Communication

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Danish Customer Support Advisor (100% Remote in Portugal)

Are you a native Danish speaker looking for a stable, Monday-to-Friday role that lets you work from anywhere in Portugal? We are looking for a Customer Service Advisor to join our team, helping users with everything from general inquiries to technical troubleshooting.

Whether you are already living in Portugal or looking to relocate for a fresh start, this role offers a permanent contract (CDI) and a supportive, structured environment.

What's in it for you?

  • Salary & Bonus: €1,500 base salary (paid 14 times a year) + monthly performance bonuses.
  • Daily Perks: €7.23 net meal allowance per working day.
  • Work-Life Balance: Fixed schedule from Monday to Friday, 8 am – 5 pm. No weekends!
  • Remote Freedom: Work 100% from home anywhere in Portugal.
  • Relocation Support: If you're moving, we've got you covered with flight reimbursement and the option of a room in a shared apartment for only €280/month (deducted from your payslip).

Your Day-to-Day:

  • Assisting customers via phone, email, chat, and social media.
  • Handling pre-sales questions and basic technical troubleshooting.
  • Adapting the brand's "voice" to provide a helpful, human experience for every user.
  • Escalating more complex issues to higher-tier support when needed.

What we are looking for:

  • Native Danish speaker.
  • English B2 level (for internal communication and training).
  • A "can-do" attitude—technical support experience or a background in troubleshooting is a big plus!
  • Strong communication skills and the ability to stay organized while working remotely.

The Contract:

  • Type: CDI (Permanent) with a 3-month trial period.
  • Health Insurance: Included after 6 months of employment.

Ready to start? Apply today, and let's get you onboarded!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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