Logo for The Asia Group

Client Support Representative

Role overview

Qualifications

  • Fluent in Chinese and English (written and spoken)
  • Prior experience in a tech company or customer service environment
  • Basic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)
  • Excellent communication skills, both written and verbal

Responsibilities

  • Provide efficient and effective technical support to clients through the ticketing system and chat messages
  • Troubleshoot and resolve client issues related to software, hardware, and network connectivity
  • Document all client interactions, issues, and resolutions in our system
  • Work with other support team members to resolve complex technical issues

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Multitasking
  • Time Management
  • Detail Oriented

About the company

The Asia Group logo

The Asia Group

  • Management Consulting
  • 51–200
The Asia Group (TAG) is a strategy and business advisory group to corporations and organizations with business interests in the trans-Pacific region. We help clients identify, integrate and advance new business opportunities in Asia, and work with existing businesses to navigate the complexities of both established and emerging Asian markets. We represent a diverse client base in the public, private, and non-profit sectors, from leading Fortune 200 multi-national corporations to cutting-edge early-stage companies and from large financial institutions to private family trusts. These global engagements cut across a broad range of industries and directly address pressing business challenges facing our clients. The TAG principals and associates network collectively bring to bear decades of current and relevant on-the-ground experience and knowledge. Our extensive networks span multiple generations of politicians, business and civil society leaders, and decision makers on both sides of the Pacific. The Asia Group is uniquely positioned to deliver timely insights, solutions, and regional connectivity that clients need to seize the opportunities of the Asia-Pacific century. The Asia Group differentiates itself through its highly selective team, unique approach, and results-driven methodology, which enable us to credibly offer a powerful range of solutions and take on a multitude of engagements that vary in size, nature, industry, and geographic focus. Having successfully married unrivaled geopolitical expertise, relationships across the region, and private sector acumen, The Asia Group delivers to clients the competitive advantage that can only be achieved by navigating the intersection of policy and business. The Asia Group, LLC was founded in February 2013.

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Job description

Job Title: Client Support Representative (Fluent in Chinese and English)

Job Summary: We are seeking a bilingual Client Support Representative to join our team. The successful candidate will be responsible for providing excellent technical support and customer service to our clients via tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.

Salary: $500 - $1,500 per month (Negotiable Depending on skill set and quality of previous work experience)

Responsibilities:

  • Provide efficient and effective technical support to clients through the ticketing system and chat messages

  • Troubleshoot and resolve client issues related to software, hardware, and network connectivity

  • Document all client interactions, issues, and resolutions in our system

  • Work with other support team members to resolve complex technical issues

  • Follow up with clients to ensure that issues have been resolved to their satisfaction

  • Ensure that all client inquiries are addressed in a timely and professional manner

  • Escalate issues to appropriate departments as needed

  • Continuously update technical knowledge and skills through training and development

Qualifications:

  • Fluent in Chinese and English (written and spoken)

  • Prior experience in a tech company or customer service environment

  • Basic or intermediate IT knowledge (Windows, Mac, iOS, Android, networking, etc.)

  • Excellent communication skills, both written and verbal

  • Ability to multitask, prioritize, and manage time effectively

  • Strong problem-solving skills and attention to detail

  • Willingness to work on a rotational shift, including weekends and holidays

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