Appointment Scheduler

• Today

ENT Specialty Partners

Role overview

Qualifications

Excellent communication skills
Ability to manage high call volumes
Customer service experience
Familiarity with patient registration processes

Responsibilities

Manage large volumes of inbound and outbound calls while always identifying self and clinic name
Assist patients and other callers by providing direct support or routing calls to the appropriate party
Complete initial registration of new patients in accordance with established policies and procedures
Maintain professionalism and efficiency in all interactions with patients, staff, and providers

Key facts

Remote from: Texas (USA)
Full time
Administrative Assistant
English

Hard skills

Patient Registration Operational Efficiency

Other skills

Scheduling
Customer Service
Professionalism
Communication

About the company

ENT Specialty Partners

ENT Specialty Partners (ESP) is a collaborative, physician-led organization dedicated to excellence in patient care. We are a growing community of ENT physicians and audiologists harnessing the power of the best and brightest minds in our specialty. We are stronger TOGETHER. ESP is building a practice community based on bringing together world-class physicians, best practices, and innovation. We preserve independence for our partner doctors while giving them access to best-in-class resources, collaborative opportunities, and expertise.

Company details

Company size501 - 1000

Links

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Job description

About the Role:

The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.

What You’ll Do:

Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
Assist patients and other callers by providing direct support or routing calls to the appropriate party.
Complete initial registration of new patients in accordance with established policies and procedures.
Maintain professionalism and efficiency in all interactions with patients, staff, and providers.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

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