Lead Customer Success Representative

• 30+ days ago

HONEYWELL

Role overview

Responsibilities

Manage a portfolio of customers
Drive consistent execution of Customer Success activities across the customer lifecycle
Ensure customer adoption, satisfaction, and retention through proactive engagement
Support complex customer needs and provide guidance to team members

Key facts

Remote from: Nebraska (USA)
Full time
Senior (5-10 years)
Customer Success Manager
English

Hard skills

Other skills

Communication
Problem Solving
Teamwork

About the company

HONEYWELL

Industrial Automation & Controls
Large
10,001+

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

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Job description

The Lead Customer Success Representative is an experienced individual contributor responsible for managing a portfolio of customers and driving consistent execution of Customer Success activities across the customer lifecycle. This role focuses on ensuring customer adoption, satisfaction, and retention through proactive engagement and disciplined execution of Customer Success practices.

The Lead Customer Success Representative operates with limited supervision, supports complex customer needs, and may provide functional guidance or mentoring to less-experienced Customer Success team members. This role does not carry formal people-management responsibility.