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Customer Success Manager - State & Local - NE

Clearview AI

Role overview

Qualifications

  • 8+ years of enterprise software or SaaS customer success/account management
  • Experience supporting the public sector (military/government/law enforcement/public safety)
  • Proven ability to collaborate and build strong relationships with customers
  • Bachelor's degree or equivalent experience

Responsibilities

  • Proactively manage a portfolio of enterprise customers from trial to implementation
  • Develop and build strong relationships with key customer stakeholders
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Collaborate closely with cross-functional teams to drive better results

Key facts

Hard skills

Other skills

  • Relationship Building
  • Time Management
  • Detail Oriented
  • Communication
  • Collaboration

About the company

Clearview AI logo

Clearview AI

Clearview AI is a revolutionary, all-in-one, facial recognition platform designed to support federal, state, and local law enforcement in their shared mission to help keep communities safe. Agencies can use the web-based platform to accelerate their online search capabilities to uncover identities and draw better conclusions than when using more traditional means. Source imagery and other relevant information, not found in traditional databases, can uncover additional insights, patterns of life, associations, relationships and hidden networks for effective identity resolution. The Clearview AI platform includes a superior facial recognition algorithm and the largest known database of 60+ billion facial images sourced from public-only web sources, including news media, mugshot websites, public social media, and thousands of other open sources. To support increased oversight, accountability, and transparency within jurisdictions, the platform includes built-in compliance features such as advanced admin tools, as well as user-friendly dashboards, reporting, and metrics tools. Clearview AI is innovating the facial recognition space and was recently named to TIME’s 2021 Inaugural List of the Time100 Most Influential Companies.

Company details

Company size11 - 50

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Job description

Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of the Northeast states - Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Responsibilities
  • Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
  • Understand customers’ needs and priorities to optimize the use of their platform
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and support inquiries in a timely and productive manner
  • Coordinate small customer projects
  • Assist in onboarding new team members
  • Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO
  • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
  • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
  • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations. 
  • Other reasonable additional responsibilities that may be asked from time to time


Skills, Knowledge and Expertise
  • 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
  • Experience providing product support at the user level
  • Experience using CRM tools (ex: SFDC, Hubspot)
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers
  • Exceptional oral and written communication skills and attention to detail
  • Passion for technology and public safety
  • Bachelor's degree or equivalent experience
  • Ability to travel within United States

Benefits
  • Medical, Dental, Vision, STD and LTD Plans
  • FSA - Medical and Dependent Care
  • EAP and wellness programs
  • 13 Paid Holidays
  • Unlimited PTO
  • Flexible work environment - 100% remote
  • 401(k) plan
The expected annualized salary compensation for this position is between $100,000 - $115,000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location. 
Salary: 100000 - 115000 USD per year

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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