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L2 Technical Support

Role overview

Qualifications

  • Strong knowledge of networking (TCP/IP, DNS, VPN)
  • Experience with system administration (Windows Server, Linux)
  • Familiarity with ITIL processes (Incident, Problem Mgmt.)
  • Scripting (PowerShell, Bash) for automation is a plus

Responsibilities

  • Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity)
  • Managing user permissions (Active Directory, Exchange, SaaS apps)
  • Investigating recurring incidents applying known solutions
  • Escalating unresolved cases to L3 or vendor support

About the company

Satellite Office logo

Satellite Office

Satellite Office provides offshore staffing services to help businesses grow through significant cost savings coupled with operational improvements. We have a proven track record of assisting business owners leverage the benefits of outsourcing by building them a dedicated, high quality, low cost offshore team in the Philippines. High Quality, Low-Cost Talent Our experienced recruitment team will help you hire the best employees available Premium Serviced Office Your remote staff will be housed in fully fitted workspaces equipped with advanced network infrastructure. Full Service Support We take care of IT, HR, payroll, account management and admin tasks so you can focus on managing your virtual team. Leadership Engagement We are strongly positioned with experienced management teams in both Australia and the Philippines. Whatever your business, and however many people you need to hire, if the skills required can be sourced in the Philippines, then the tasks can be offshored with Satellite Office: Customer Service & Sales, IT & Software Development, Finance & Back Office, Creative & Design, Digital Marketing, Content Management.

Company details

Company typeLarge
Company size1001 - 5000

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Job description

Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point.

Typical Key Tasks:

  • Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity)

  • Managing user permissions (Active Directory, Exchange, SaaS apps)

  • Investigating recurring incidents & applying known solutions

  • Escalating unresolved cases to L3 or vendor support

  • Assisting in minor system/application deployments

Common Skills Required:

  • Strong knowledge of networking (TCP/IP, DNS, VPN)

  • Experience with system administration (Windows Server, Linux)

  • Familiarity with ITIL processes (Incident, Problem Mgmt.)

  • Scripting (PowerShell, Bash) for automation is a plus

  • Analytical & problem-solving skills

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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