Technology Support & Administration Assistant (AU Real Estate Experience Required)

We are seeking a detail-oriented Technology Support & Administration Assistant to support our Corporate Technology Department. The role focuses on coordinating support requests with software vendors, maintaining data quality across business systems, creating user training documentation and providing reporting and insights to help improve technology adoption and support outcomes across a network of real estate offices.

Key Responsibilities:

• Manage and coordinate technology support requests with third-party software providers.

• Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges.

• Create and maintain Buxton-branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems.

• Perform ongoing data cleansing, auditing, and maintenance within our Sales CRM.

• Assist with user account administration and general technology administration tasks.

• Provide ad hoc support to the Technology Team on projects, audits, system rollouts, and process improvement initiatives.

• Maintain documentation and ensure information remains accurate and up to date.
  

Must-Have Experience:

• Box+Dice CRM (essential)

• Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint)

• CRM administration and data management

• Reporting and dashboard preparation

• Knowledge base or documentation creation platforms

Highly Desirable:

• RedHQ

• PropertyMe

• Real Time Agent

• Engage

• ListOnce

• CampaignAgent / AgentVendor

• ActivePipe

• Engage

• Inspect Real Estate (IRE)

• Inspection Express

• Monday.com

• Zapier or workflow automation tools

Ideal Candidate Profile

Previous experience supporting real estate, property or franchise-based businesses.
Comfortable learning multiple software platforms quickly.
Strong problem-solving and organisational skills.
Proactive, responsive and customer-service focused.
Able to identify trends and opportunities for process improvement from support and system data.