Scheduling & Operations Coordinator

• Effectively and appropriately manage conflict

• Demonstrate a high level of interpersonal and communication skills

• Demonstrate motivation and enthusiasm for your work and leaders

• Integrity: Honest, Trustworthy and Respectful with devotion to our clients and the people around us.

• Empathy: Understand every person's specific situation and environment, sharing the feelings of that person as if we were that person.

• Creative: Being able to provide solutions "Think outside the square"

• Inspire: Look for every opportunity to inspire and live the purpose.

• Bold: Advocate for people's rights. Be confident, courageous, and accountable.

• Mindfulness: Be attentive to the needs of your clients, they may not always have the voice to express these needs to you.

Daily Task

• Work across a rotating roster including daytime, evenings, overnight, and weekends

• Ensure clients receive their scheduled supports by coordinating replacement support workers to provide reasonable coverage or adjusting rosters after hours, as needed.

• Maintain detailed records of all interactions and actions taken to ensure continuity of care and accurate reporting

• Prepare and submit reports detailing key events, actions taken, and any ongoing issues requiring follow-up during regular business hours

• Provide real-time assistance to support workers who encounter challenges during their shifts, such as handling emergencies, clarifying instructions, or addressing safety
concerns

• Coordinate with on-call management or emergency services when situations require further escalation

• Ensure that all actions taken during afterhours comply with Danny Met Sally policies, procedures, and relevant legislation

• Attend weekly team meetings for continuity and understanding of the level of service provided and any updates to policies and procedures

• Assist in the maintenance of the SharePoint environment, including site collections, sub-sites, lists, libraries, and content.

• Fulfil other administrative duties as required by management and other departments as requested or required:

Systems & Administration

• Assist in maintaining systems including MYP and other operational platforms

• Complete and maintain internal and external documentation as required

• Ensure employee compliance checks and documentation are current

• Maintain confidentiality of all records

• Support quality and compliance monitoring processes

• Store documentation securely and accurately across systems

Professional Development

• Demonstrate a high level of self-awareness and personal insight

• Engage with coordinators and managers to develop and undertake personal development training

• Demonstrate reflective practice and a willingness and ability to develop your practice

Administration

• Complete and maintain internal and external documentation as requested

• Use and manage organisational resources appropriately
Ensure employee compliance checks are up to date and required documentation is obtained and filed accordingly

• Ensure all employee documentation are processed with confidentiality

• Ongoing monitoring of quality and compliance

• Ensure all documentation and information is stored securely and appropriately in a timely manner in the Shared Drive, Visicase, Elmo and other relevant channels. All compliance documentation to be updated annually or as required

• Ensure Support Worker compliance is monitored and updated accordingly

• Assist with internal auditing of client and support worker compliance

Organizational

• Understand and adhere to organisational policies and procedures

• 
Work in accordance with Danny Met Sally Code of Conduct and NDIS Code of Conduct at all times

• Consistently demonstrate our values, vision and mission


• Complete required organisational and employment reporting and documentation in a timely and accurate manner


• Contribute to a safe and healthy workplace


• Demonstrate problem solving where appropriate

• Positively promote the employer in all interactions


• Be welcoming, inclusive and respectfulf people from diverse groups and backgrounds



Workplace Health and Safety

• Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices

• Abide by Danny Met Sally WHS policy and related policies and procedures and fulfil legislative requirements

• Contribute to building and maintaining a culture that values effective and proactive workplace health and safety.

• Report any health or safety hazards to management

• Practice safe work habits and assist in maintaining a clean, tidy work area and a healthy and safe working environment

Role Requirements

• Experience in rostering, scheduling, coordination, or fast-paced operational support roles

• Experience in high-volume or time-sensitive environments highly regarded

• NDIS or healthcare exposure is advantageous but not essential

• Strong communication and coordination skills

• Minimum 2 years' experience in a Rostering Coordination role

Personal characteristics

• Highly developed clear and effective communication skills, both verbal and written

• Comfortable with working irregular hours and handling a wide variety of tasks, often with little notice or in unpredictable circumstances

• Ability to manage multiple tasks, ensure accurate reporting, and pay attention to small details that could have significant impacts

• A commitment to our values and the ability to demonstrate these in your work

• Professional approach

• Ability to understand and navigate complex stakeholder environments

• Time management skills with the ability to multitask

• Strong personal integrity

• Ability to work autonomously

• Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.

Certificates and/or qualifications

• Relevant industry qualification or proof of enrolment in relevant field of study highly regarded

• NDIS worker orientation module(desirable)

• Relevant state or national clearances