Willow Ambulatory Analyst

Work Mode: Remote

Responsibilities:

• Design, build, implement, and support Epic Willow Ambulatory application for retail and outpatient pharmacy operations.
• Partner with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams for efficient medication workflows.
• Support retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point‐of‐sale integrations.
• Maintain system stability, turnaround time, and operational accuracy to enhance patient experience and pharmacy throughput.
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration.
• Perform routine system maintenance, resolve incidents, and implement application enhancements.
• Identify workflow inefficiencies and support new store openings and operational initiatives.
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities.
• Support workflows integrating Willow Ambulatory with third‐party systems and external vendor platforms.
• Collaborate with the Willow Inpatient team for shared medication records and enterprise build alignment.
• Manage assigned tasks and small‐to‐medium retail pharmacy initiatives.
• Create and maintain build documentation, workflow descriptions, and support materials.