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Support Manager - Junior

SOFTSWISS

Role overview

Qualifications

  • Higher or incomplete higher education / technical education is an advantage
  • B2+ level of English
  • B2+ level of Russian
  • Work experience in support of helpdesk systems is desirable

Responsibilities

  • Processing requests from clients in Jira helpdesk system
  • Performance maintenance of the gaming infrastructure
  • Interaction with associated departments and partners’ helpdesk systems
  • Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Key facts

Hard skills

Client Services JIRA System Monitoring

Other skills

  • Problem Solving
  • Communication
  • Teamwork

About the company

SOFTSWISS logo

SOFTSWISS

Sports Betting & iGaming

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Company details

Company typeLarge
IndustrySports Betting & iGaming
Company size1001 - 5000

Links

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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Key responsibilities:

  • Processing requests from clients in Jira helpdesk system

  • Performance maintenance of the gaming infrastructure

  • Interaction with associated departments and partners’ helpdesk systems

  • Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Required Experience:

  • Higher or incomplete higher education / technical education is an advantage

  • B2+ level of English

  • B2+ level of Russian

  • Work experience in support of helpdesk systems is desirable

Nice to have:

  • Technical support experience (the second line)

Our Benefits:

  • Private health insurance

  • Sports benefits

  • Comprehensive Mental Health Program

  • Free English lessons (online)

  • Local language courses

  • Paid time off

  • Maternity leave support

  • Referral program rewards

  • Upskilling, internal workshops, and participation in professional conferences and corporate events

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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