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Administrative Support Specialist-Tool Support

Accylerate, LLC.

Role overview

Qualifications

  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Basic technical aptitude
  • Prior experience in administrative support, IT support, or operations coordination preferred

Responsibilities

  • Set up and grant tool access for new agents ahead of training/class start dates
  • Field and triage tool-related issues; resolve straightforward problems directly
  • Act as the go-between for agents and technical/support teams
  • Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites

Key facts

Hard skills

Online Communication Device Tracking Software Operations Architecture Operational Efficiency Cross-Functional Collaboration

Other skills

  • Organizational Skills
  • Non-Verbal Communication
  • Technical Acumen
  • Spreadsheets
  • Ability To Meet Deadlines
  • Troubleshooting (Problem Solving)

About the company

Accylerate, LLC. logo

Accylerate, LLC.

IT Services & IT Consulting

Accylerate, LLC. is a certified Small, Women and Minority-Owned IT & Engineering Services Provider with 50+ years of collective management experience specializing in (but not limited to) Cybersecurity, Big Data / Analytics, AI/ML, Low-Code-No-Code & Aerospace Engineering Accylerate was formed by a group of highly experienced Technocrats, with demonstrated experience and expertise in the GovCon marketplace. Our strong business values and tested best practices, coupled with a creative technological edge; ensure that Accylerate is able to deliver expert consulting services in our clients’ mission critical needs. We have strong past performance in partnering with Government Systems Integrators, across civilian, defense, federal health, and state & local agencies. Our advanced technologies, innovative solutions, and dynamic workforce allow us to collaborate closely with our Government Systems Integrator customers, to effectively execute their mission-critical initiatives. Our culture is based upon the concept, that our employees are the foundation of our business. We support our Customers’ needs of providing mission focused individuals by engaging our employees in meaningful positions, training, social events, and both civic and philanthropic event participation. We reach the best mission outcome for our Customers by prioritizing our well-balanced & motivated workforce and their values. Every person at Accylerate is a valued member of our team and at the heart of our culture is the belief that when you are happy, empowered, and encouraged to grow; everyone benefits.

Company details

IndustryIT Services & IT Consulting
Company size11 - 50

Links

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Job description

Ideal Candidate Profile: Seeking an Administrative Support Specialist to manage tool support operations for our agent teams. . The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball. This role is the operational backbone for agent tool access - ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave

Job Duties & Responsibilities
Tool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one
Basic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team
Cross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved
Deprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are met
Tracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites
Communication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolution

Required Skills & Experience
Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors
Excellent written and verbal communication skills
Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution
Basic technical aptitude comfortable learning new tools/systems and performing first-level troubleshooting
Ability to work efficiently and meet deadlines tied to class start/end dates
Prior experience in administrative support, IT support, or operations coordination preferred
Proficiency with ticketing systems, spreadsheets, or tracking tools a plus

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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