Client Order Specialist

The Client Order Specialist (COS) is a key member of the Client Order Management team, and is often client-facing alongside their COM, New Business, and Client Success teams. The COS is responsible for providing exceptional service to Wiland clients and the Directors/VPs in key functional areas to deliver Wiland solutions to clients - from strategy through delivery. The COS will interface and act as a liaison across Audience and Delivery Solutions, managing timelines and checkpoints, evaluating and coordinating the fulfillment of client models and orders.  COS’s must have a keen eye for detail, be a quick study and have the ability to juggle multiple concurrent tasks while maintaining accuracy and schedules. 

ESSENTIAL FUNCTIONS

• Maintain quality and productive relationships with the clients, departments and client service teams, providing key support for assigned accounts and Client Success Directors; acting as back up and partner to Client Success Directors.
• Own model lifecycle tracking and make timeline decisions for model rebuilds for Clients.
• Own compilation of results and make recommendations for individual Client Success Director’s books of business.
• Assist assigned Client Success Directors who are remote or traveling.  Serve as liaison to clients and interoffice departments when team is ‘on the road’
• Primary contact across internal departments to keep solutions moving through the system. 
• Create and manage model development schedules and inputs, in partnership with Client Success Director and Analytics.