Senior Vice President, Client Success

The Senior Vice President, Client Success is responsible for meeting and/or exceeding revenue targets by up-selling/cross-selling Wiland solutions to assigned and new Clients.  This individual will oversee a team of Client Success Directors (CSDs) that will maintain and build strong relationships with Clients, provide excellent service and grow Client revenue and solution adoption that helps grow their business.  Responsibilities include providing strategic and tactical direction to Client Success Directors and internal teams to ensure the book of accounts exceeds specific revenue targets, product growth, and that we deliver amazing results for our clients!

ESSENTIAL FUNCTIONS

• Senior Vice Presidents will supervise 6-9 Client Success Directors/Associate Client Success Directors who will be managing a set number of accounts.  Supervision will include the entire client relationship, from initial New Client Set-up, acquisition of data as well as learning each Clients business, to increasing revenue and solution adoption.
• Meet or exceed Team Sales and Revenue goals.  Discuss and sell all appropriate products/solutions to assigned Clients.  Educate Clients on Wiland enterprise solutions. Brainstorm with Client Success Directors on opportunities to up-sell / cross-sell to existing Clients as appropriate to maximize revenue and product penetration.
• Become educated and experienced in Clients’ Industry.  Maintain a thorough understanding of each Client’s business.  Strategize with Client Success Directors on opportunities for providing excellent service while increasing revenue growth. 
• Ensure all Clients are moving through the Client “Maturity Cycle” as quickly as possible.  Review Client Development Plans with Client Success Directors.
• Assist Client Success Directors in building Client relationships by traveling to Clients and trade shows as necessary.  Encourage team Clients to provide and sustain a high level of service and exceed Client expectations.
• Participate in Initial Strategy / Data Call as appropriate.  Supports a positive kick off of Client relationships by encouraging regular communication, quickly building rapport and managing the initial call.
• Drive growth within the Direct-to-Consumer (DTC) vertical—including retailers, catalogers, pure-play brands, and related organizations—by leveraging deep market expertise and established industry relationships while continuously developing and fostering new relationships and business opportunities.
• Represent Wiland at industry conferences, client events, webinars, and speaking engagements.