From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.
JOB TITLE: Business Analyst
POSITION SUMMARY:
The Business Analyst plays a critical role in supporting on-going product development through supporting intake of new business requests, assessing the impact of specific changes, prioritizing and sequencing the scrum team backlog, and partnering with the scrum team to prepare, execute, and deliver work across an on-going 2-week sprint cadence. This role is also expected to partner with Product Owners overseeing roadmap and release plan development within a particular product line to ensure that tactical delivery and sprint plans align to strategic planning. The Business Analyst is expected to gain knowledge of rapidly changing Product offerings, the technology we utilize to support them, and the broader pharmaceutical or healthcare industry. Demonstrable experience within a business analysis role within an Agile delivery environment is desired.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
- Work directly with their product organization, representing the sales team’s systems tools and processes
- Work in an agile methodology – ensure the team is focused on delivering value within a user and functionality driven context
- Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
- Assists in the business process redesign and documentation as needed for new technology
- Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications
- Maintain a working-knowledge of business & technical functionalities within a given Product offering
- Provide consultative assistance to business users and stakeholders looking to streamline processes by analyzing and determining problem/opportunity/solution resolution
- Write user stories, maintain a healthy delivery team backlog, and collaborate within Agile team ceremonies
- Ensure that all stories are well documented, and the team has developed a common understanding for the task at hand
- Anticipate, quantify and resolve problems and issues with requirements.
- Communicate with clients and stakeholders using data process models to clarify and validate requirements
- Address issues and questions related to intended functionality of the system, as well as support the business in implementing the required changes to make effective use of the new system
- Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
- Partner with Product & Solutions Leads to develop specifications, wireframes, diagrams and flowcharts for programmers to follow
- Perform all responsibilities within the guidelines and IT policies and directives at or above our client’s performance and evaluation standards.
- Serve as the main point of contact for the Agile delivery team as it relates to business or functional questions, impediments, or dependencies
- Maintain user confidence and protect the business by keeping information confidential.
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
- Performs other related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Bachelor’s degree in computer science, engineering or management information systems with a minimum of five (5) years of experience as a Business Analyst, Systems Engineer or equivalent.
- Ideally has experience within the Pharmaceutical, Medical Device or Healthcare industry.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Demonstrated experience within a business analysis role within an Agile delivery environment
- Ability to turn abstract concepts or problems to be solved into tactical delivery approaches
- Ability to partner with Product and Technology to prioritize and sequence work
- Proven leadership skills and communication skills
- Critical thinker who can evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business needs
- Experience working side by side with development and testing teams to facilitate accurate understanding throughout analysis and execution
- Management and maintenance of requirements traceability
- Well organized with the ability to manage multiple tasks at once in order to meet demanding deadlines.
- Team player who can effectively work in a fast paced environment.
- Proficient in Microsoft Office (Excel, Access, Powerpoint, Word)
- Proficient in Microsoft Visio, Project and Sharepoint
- Preferred Skills
- Strong understanding for Business Analysis & Agile Delivery
- Healthcare and/or Pharmaceutical Industry experience/knowledge
- Experience working within Jira to create work items and collaborate with Agile delivery teams to prioritize, plan, and execute work
- Experience developing and customizing requirements, process, and design documentation
- Experience leading demonstrations of working tested software to end-users to gather feedback
- Experience performing requirements, design, and testing activities
- Strong understanding of system architecture and a desire to participate in development strategy
- Experience with service oriented architecture and accompanying functional documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit.
- The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
SCHEDULE:
- Must be flexible on schedule and hours
- Some travel may be required
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
