Service Centre Team Lead

This role combines people leadership, project management expertise, process ownership, and stakeholder management. 

Key Responsibilities 

• Lead a growing Service Centre team of 12+ professionals, supporting the full service lifecycle, including service project coordination, care agreements, spare parts operations, and service engineer coordination.
• Coach, mentor, and motivate team members, enabling professional growth and talent development.
• Drive development of team capabilities, competencies, and expertise in project management, project controls, and service excellence.
• Promote a culture of continuous improvement, service operational excellence, customer focus, and accountability within the team.
• Define, promote, and standardize best practices across service support
• Support the implementation and adoption of standardized processes, methodologies, and digital tools across Local Divisions and business units.
• Build and maintain strong relationships with key internal and external stakeholders, acting as a trusted partner and advisor.
• Proactively identify and pursue opportunities for expanding service offerings, strengthening cross-functional collaboration, and supporting the continued growth of the team and organization.
• Ensure resource capacity, workload balancing, and effective utilization of team capabilities to meet business objectives.

We require from you: 

• Experience in people management
• Past experience in project management, project controlling 
• Knowledge of SAP
• Understanding of service activities 
• Know-how of ABB project management principles 
• Good communication skills 
• Pro-active and self-driven personality
• Ability to motivate others and further develop the team 
• Advanced in English – daily active communication

ABB offers: 

• Annual financial bonus
• Flexible working hours
• 25 vacation days
• Annual salary review
• Opportunity to work from home (Home Office)
• Opportunity to learn - external courses and conferences
• Language courses - group, individual or online
• Lump sum meal allowance (financial contribution directly to your salary)
• Pension contribution (2-3% extra of your monthly salary)
• Opportunity for further career growth within our offices in the Czech Republic and around the world
• Modern office with good transport accessibility (train, bus, tram close to the office)
• Opportunity to buy shares in the company
• Company parking for employees commuting outside Ostrava
• Laptop and mobile phone
• Helpline - expert advice (relationships, work, law, finance, etc.)
• Extra time off for life emergencies
• Cafeteria system of benefits (sport, health, culture, leisure)
• Company events (Christmas party, teambuilding, etc.)
• Discounted calls for private use (up to 5 benefit SIM cards for family and friends)
• Discounts with our partners (catering, car purchases, train travel, tours, etc.)