Customer Service Specialist - Lead Generation

Company Description

Callplex Canada Inc. is an outsourcing company based in Montreal, QC, Canada. Our mission is to help businesses grow faster and save money by providing near-native-speaking agents. One of our primary goals is to provide above average salary pay for people in Lebanon by providing remote jobs.

Job Description

• Customer Service Specialist - Lead Generation and Sales
• Monday-Friday 9am-5pm (EST)
• Home-Based/Remotely (
• Salary $600 (NOT commission based)

Qualifications

Requirements/Skills

• English level - C1, native or near-native speakers
• French level - C1,  native or near-native speakers
• Decent Computer/Laptop with fast, stable internet connection and quiet working environment
• Strong phone contact handling skills and active listening
• Experience with cold calling
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with research and maintaining databases
• Proficient in MS Office including Word, Excel, and Outlook
• Strong project and time management skills
• Experience working with Western companies (preferred)

Additional Information

Responsibilities & duties:

• Make outgoing calls to develop new business (cold calling)
• Research, track, maintain and update leads
• Contact prospects to qualify leads
• Direct email marketing to key clients and prospects
• Research and maintain lead generation database
• Conduct customer research
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process