Agente de Call Center Bilingüe (English B2+/C1) Healthcare Call Center Representative

Location: Colombia (Remote)

Work Mode: 100% Remote – BYOD (Bring Your Own Device)

Department: Operations / Customer Support

Reports to: Team Leader

About Influx

Influx provides customer support for leading brands around the world. Our global team delivers high-quality support across multiple industries, helping customers solve problems and have exceptional experiences every day.

We are currently hiring experienced customer support professionals to join a healthcare-focused support team. This opportunity is ideal for candidates who have previously worked on healthcare, health insurance, medical services, patient support, healthcare technology, or related healthcare customer service accounts.

If you have strong phone-based customer service experience, excellent English communication skills, and the ability to follow processes accurately while delivering empathetic support, we’d love to hear from you.

What You’ll Do

Deliver Exceptional Customer Support

• Handle inbound and outbound customer calls professionally and efficiently
• Assist customers with healthcare-related inquiries, account questions, and service requests
• Provide clear, accurate, and empathetic communication during every interaction
• Gather and document customer information with a high degree of accuracy
• Resolve customer concerns while adhering to established procedures and guidelines
• Escalate complex situations appropriately when required

Maintain Accuracy and Attention to Detail

• Follow instructions, workflows, and processes carefully
• Accurately document customer interactions and maintain detailed records
• Verify information before taking action or providing guidance
• Demonstrate strong listening skills and information retention
• Maintain quality standards while working in a fast-paced environment

Meet Performance Expectations

• Manage high call volumes while maintaining professionalism and accuracy
• Navigate multiple systems and applications simultaneously
• Meet productivity, attendance, and quality targets
• Remain adaptable to changing business needs and processes

What We’re Looking For

Required Experience

• Minimum of 2 years of experience as a Call Center Agent.
• Minimum 1 year of experience handling customer interactions primarily through phone support
• Direct experience supporting a healthcare-related account, healthcare organization, health insurance provider, medical practice, patient support program, healthcare technology platform, healthcare marketplace, or similar environment
• Strong English communication skills

English Communication Skills

• Advanced to fluent English proficiency (B2+/C1 or higher)
• Strong verbal communication and active listening skills
• Ability to communicate naturally and confidently during unscripted conversations
• Professional phone presence and customer-focused approach
• Strong comprehension skills and ability to understand detailed instructions

Professional Skills

We’re looking for candidates who can demonstrate:

• Excellent attention to detail
• Strong documentation and data-entry accuracy
• Ability to follow instructions carefully and consistently
• Strong memory retention and information-processing skills
• Critical thinking and problem-solving abilities
• Professionalism, accountability, and reliability
• Coachability and openness to feedback
• Ability to work independently with minimal supervision

Availability

• Flexible availability, including evenings, weekends, and holidays as required by business needs
• Strong attendance and schedule adherence

Technical Requirements (BYOD)

• Reliable high-speed internet connection
• Computer with a minimum Intel Core i5 processor (or equivalent)
• Noise-canceling headset
• Quiet, professional work environment

Preferred Qualifications

Experience supporting any of the following is highly valued:

• Health insurance services
• Patient scheduling and appointment support
• Medical customer service programs
• Healthcare marketplaces
• Healthcare technology platforms
• Medical provider networks
• Patient support services
• High-volume customer contact environments

Why Join Influx?

• 100% remote work opportunity
• Join a growing global team
• Work with established healthcare clients
• Career growth and development opportunities
• Supportive leadership and coaching
• Performance-driven environment where your contributions make an impact

Ready to Apply?

If you have direct healthcare customer service experience, strong English communication skills, excellent attention to detail, and thrive in a phone-based support environment, we encourage you to apply.

We are seeking professionals who can confidently communicate with customers, accurately document information, follow processes closely, and deliver exceptional service every day.