Agente de Call Center Bilingüe (English B2+/C1) - Work From Home Opportunity

Location: Colombia

Work Mode: Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

About Influx

Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams.

At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth.

About the Role

We are looking for a highly motivated and customer-focused Customer Service Agent to deliver outstanding service and represent our clients with professionalism and empathy. This role plays a critical part in resolving customer inquiries efficiently while ensuring a positive customer experience that drives satisfaction and loyalty.

The ideal candidate is proactive, detail-oriented, comfortable working remotely, and capable of handling multiple customer interactions across different communication channels.

Required Profile

• Advanced English level ( B2+ spoken and written).
• Previous experience in BPO / Customer Support environments.

Skills

• Team-oriented mindset.
• Continuous learning attitude.

Technical Requirements (BYOD)

• Reliable and stable internet connection.
• Computer with minimum Intel Core i5 processor or equivalent.
• Noise-canceling headset.
• A fully functional laptop and reliable high-speed internet are required (Windows operating system only; iOS is not supported).

Working Conditions & Benefits

• 100% remote work modality.
• Stable employment contract.
• Career growth opportunities within an international organization.
• Supportive and collaborative work environment.

Why Join Us?

• Be part of a fast-growing global organization with international exposure.
• Work with innovative clients and cutting-edge tools.
• Build a long-term career with continuous learning and development opportunities.
• Enjoy a remote-first culture that values accountability, autonomy, and performance.

Join a people-centered company where your contribution truly makes an impact.