Lead Manager

1. Role Overview

1. Position: Virtual Lead Manager
2. Primary Function: Manage inbound & outbound leads, build rapport with sellers, schedule appointments, and ensure smooth handoff to acquisitions team

2. Key Responsibilities

1. Inbound & Outbound Lead Management:
2. Handle incoming calls from potential sellers
3. Retrieve, input, and update lead data in CRM (Podio)
4. Schedule appointments for qualified leads
5. Conduct follow-ups for warm leads
6. Perform quality assurance calls to check on past interactions
7. Sales & Relationship Building:
8. Build strong rapport with sellers over the phone
9. Ask the right questions, listen actively, and identify seller motivation & urgency
10. Ensure a smooth handoff to the acquisitions team
11. Edify the company & acquisition manager to instill trust
12. Market Awareness & Adaptability:
13. Understand real estate market trends in St. Louis & Southern Illinois
14. Quickly adapt to new tools & systems (e.g., Podio CRM)
15. Use common sense in interactions (e.g., avoid over-questioning sellers with limited property info)

3. Required Skills & Qualifications

1. Critical Competencies:
2. Strong English communication skills (Clear, professional, minimal to no accent preferred)
3. Sales-oriented mindset (Not hard sales, but must be persuasive & strategic)
4. Ability to build relationships over the phone (Warm, engaging, and professional)
5. Problem-solving ability (Understanding seller situations and adjusting conversations accordingly)
6. Familiarity with CRM systems (Preferably Podio)
7. Previous real estate experience preferred but not required
8. Spanish proficiency is a plus (due to Spanish-speaking sellers in the market)

4. Work Schedule & Location

1. Work Hours:
2. Tuesday Friday: 12 PM 8 PM (CST)
3. Saturday: 9 AM 5 PM (CST)
4. Days Off: Sunday & Monday
5. Preferred Candidate Location:
6. Open to remote candidates
7. Strong preference for Latin American talent due to experience with bilingual candidates

5. Compensation & Hiring Process

1. Salary Range:
2. $7 - $10/hour, depending on experience and skill level
3. Performance-based bonuses available for high-quality candidates