JO-202531: Sales Support

This is a remote position.

JOB TITLE: SALES SUPPORT REPRESENTATIVE  

LOCATION: REMOTE 

POSITION TYPE: FULL-TIME

The Sales Support Representative plays a key role in ensuring the smooth execution of sales processes, customer support, and operational tasks. This role is responsible for supporting the sales team, coordinating with third-party partners (such as installers, plumbers, and service providers), and handling administrative and logistical tasks to ensure efficient business operations. 

JOB RESPONSIBILITIES:

SALES SUPPORT

• Assist the sales team in preparing quotations, proposals, and sales presentations. 
  

• Process sales orders, ensuring accuracy and timely delivery. 
  
• Maintain and update customer records, sales reports, and CRM systems. 
  

• Provide after-sales support to clients, addressing inquiries and concerns. 
  

COORDINATION

• Coordinate with third-party service providers (e.g., installers, plumbers) to schedule services and ensure timely completion of projects. 
  

• Monitor and manage inventory levels to support sales demands. 
  

• Handle the preparation and processing of purchase orders, delivery schedules, and other operational documents. 
  

• Ensure smooth communication between sales, logistics, and warehouse teams. 
  

ADMINISTRATIVE TASKS

• Prepare and manage regular sales and operational reports for management review. 
  

• Support the sales team in organizing client meetings, events, and product training. 
  

• Perform other administrative duties and special projects as assigned. 
  

RELATIONSHIP MANAGEMENT

• Build and maintain strong relationships with customers, third-party vendors, and internal teams. 
  

• Act as the liaison between sales, clients, and service partners to ensure satisfaction and resolve any issues. 
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field 
  

• Proven experience in sales support, sales coordination, or administrative roles (experience in sales operations is a plus). 
  

• Ability to quickly learn and communicate technical product specifications. 
  

• Excellent communication and interpersonal skills for liaising with clients, third-party partners, and internal teams. 
  

• Proficiency in CRM systems such as HubSpot. 
  

• Analyse sales data and generate reports using HubSpot analytics 
  

• Utilize CRM systems specifically HubSpot to automate follow-ups, track email engagements, and optimize sales workflows. 
  

• Excellent organizational skills with attention to detail. 
  

• Ability to work independently and within a team, handle high-pressure situations and meet deadlines. 
  

• Experience working in Australian market related to above products 
  
  

Benefits

• Permanent work from home 
  

• An inclusive and supportive work environment. 
  

• Opportunities for career growth and professional development. 
  

• Supportive and collaborative team environment. 
  

• Other benefits will be offered after the probationary period.