Patient Engagement Specialist (Outbound Healthcare Support)

This is a remote position.

We are seeking personable and empathetic Patient Engagement Specialists to support outbound patient outreach campaigns for a growing healthcare-focused program. This role is ideal for candidates who are confident communicators, comfortable handling objections, and passionate about helping patients feel informed, supported, and cared for.

Agents must be warm, charismatic, adaptable, and able to build trust quickly — especially when speaking with elderly patients over the phone.

Key Responsibilities

• Conduct outbound calls to patients using a guided script and compliance process
  

• Educate patients about available healthcare support programs and services
  

• Build rapport and maintain a warm, professional, and reassuring tone during calls
  

• Handle objections professionally while maintaining empathy and patience
  

• Verify patient information and follow privacy/compliance procedures
  

• Accurately document call outcomes and patient responses in the system
  

• Meet daily productivity and quality expectations
  

• Collaborate with supervisors and QA teams to improve performance continuously
  

Preferred Traits

• Personable and energetic
  

• Warm and friendly demeanor
  

• Empathetic and patient
  

• Charismatic communicator
  

• Adaptable and solution-oriented
  

• Professional and trustworthy
  

• Strong emotional intelligence
  

• Team-oriented with a positive attitude
  

Performance Expectations

• High-quality patient conversations and engagement
  

• Strong conversion/opt-in performance
  

• Consistent professionalism and compliance adherence
  

• Ability to balance productivity with quality interactions
  

Nice to Have

• Background in nursing, clinical support, or healthcare-related roles
  

• Nursing degree or equivalent healthcare-related educational background
  

• Experience working in a medical office, clinic, hospital, or healthcare account
  

• Familiarity with healthcare terminology, patient coordination, or care management
  

• Experience with EMR/EHR systems is a plus
  

Requirements

Qualifications

• Previous outbound calling, customer service, appointment setting, or patient engagement experience preferred
  

• Healthcare or healthcare-adjacent experience is a strong advantage
  

• Excellent English communication skills with a neutral and professional speaking voice
  

• Strong active listening and rapport-building skills
  

• Comfortable speaking with elderly patients and handling sensitive conversations
  

• Ability to remain calm, confident, and professional during objections or rejection
  

• Coachable, adaptable, and able to follow structured workflows
  

• Strong work ethic with dependable attendance and accountability
  

• Comfortable working in a fast-paced, performance-driven environment
  

• Ability to multitask while documenting information accurately during calls
  

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Technical Requirement:

• Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred).
  

• A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup.
  

• Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions.
  

• Backup power source required (UPS or generator) to maintain connectivity during outages.
  

• Quiet, professional workspace suitable for voice work — free from background noise and interruptions.
  

• Noise-canceling headset required.
  

• Reliable computer with sufficient processing power to run EHR systems and softphone simultaneously.
  

• You must have Windows 11 or the most recent Apple OS / Update
  

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Benefits

Compensation & Payments

• Competitive hourly rate
  

• On-time payments, every time
  

• Payments processed via Wise
  

• Consistent, reliable hours (10–40 hrs/week depending on account)
  

Training & Support

• Direct client training provided — you are never thrown in blind
  

• HIPAA certification provided at no cost to you
  

• Dedicated Account Manager as your point of contact
  

• Clear escalation paths — you always know who to go to
  

Work Environment

• 100% remote — work from home
  

• U.S.-based company with structured operations
  

• Stable, long-term account placements (not gig-style work)
  

• Supportive team culture across all accounts
  

Growth & Experience

• Build your U.S. healthcare industry experience
  

• Exposure to multiple practice types and EHR platforms
  

• Potential for increased hours or additional accounts based on performance
  

• Strengthen your resume with verified, legitimate U.S. client experience
  

Recognition

• Tenure recognition for long-term team members
  

• We value loyalty and recognize those who grow with us