Patient Outreach Representative

This is a remote position.

• Place outbound calls to patients from a client-provided call list, using the client’s cloud phone system (no auto / predictive dialer at this time)
  
• Follow the client’s approved script, scheduling rules, and call-handling procedures
  
• Book appointments directly into the client’s electronic health record and scheduling system
  
• Document the outcome of every call accurately in the client’s system
  
• Handle common objections and reschedule requests professionally
  
• Escalate anything outside the script to your Team Lead
  
• Meet daily activity and quality expectations set with your Team Lead
  

Requirements

• This is a fully dedicated role which requires 100% of your attention during the shift
  
• 1+ years in outbound calling, appointment setting, patient access, or contact center work
  
• Clear, neutral, easily understood spoken English and a warm, patient telephone manner
  
• Comfort speaking with US-based adults, including older patients who are hard of hearing, confused about why you are calling, or slow to respond
  
• Accurate data entry while holding a live conversation
  
• Ability to follow a script and a compliance boundary precisely, without improvising
  
• Availability for the full campaign term with no planned absences
  
• Willingness to complete HIPAA privacy and security training and a background check before starting
  

• Prior U.S. healthcare experience: medical office, patient access, scheduling, or medical answering service
  
• Familiarity with a cloud EHR such as athenahealth, or with a cloud phone platform such as Dialpad
  
• Experience with Medicare wellness visit or preventive-care outreach
  
• High-volume manual dialing experience, 100+ dials per day
  

• A private, quiet workspace where no one else can see your screen or overhear your calls. This is a HIPAA requirement, not a preference. Shared rooms, cafés, and coworking spaces are not acceptable.
  
• A reliable computer capable of running a remote virtual desktop session
  
• Wired or stable broadband internet with sufficient upload speed for clear voice calls
  
• A noise-cancelling USB headset
  
• A backup plan for power and internet outages
  

• You will complete HIPAA privacy and security awareness training before you are given any system access
  
• You will sign confidentiality and information-security agreements
  
• You may not write down, screenshot, photograph, copy, store, or forward any patient information at any time, in any form
  
• You will access patient data only through the secured virtual desktop and only as needed for scheduling
  
• You will pass a background check
  

• Meaningful work: Annual Wellness Visits catch problems early, and many patients say yes because they trust their doctor’s office
  
• A dedicated Team Lead for coaching and support, not a queue supervisor
  
• Paid training, and paid breaks
  
• A strong performance record here is the fastest route into HelpSquad’s ongoing healthcare accounts
  

Benefits

Compensation & Payments

Competitive hourly rate

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Stable, long-term placement with a growing U.S.-based company

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us