Moveworks Agentic AI Business Process Consultant (BPC) - Texas

About Templar Shield

Templar Shield is a boutique, high-performance consulting firm specializing in Enterprise Risk Management, Cybersecurity, Identity & Access Management, Operational Resilience, AI Governance, and ServiceNow-enabled digital transformation. We support highly regulated industries including critical infrastructure, energy, financial services, healthcare, telecom, and public sector.

As we expand our next-generation AI practice, Templar Shield is building a dedicated Moveworks consulting capability to help organizations deploy agentic AI across IT, Security, HR, and Enterprise Services—dramatically improving service efficiency and employee experience.

Role Overview

The Moveworks Agentic AI Business Process Consultant (BPC) acts as the bridge between business stakeholders and the Moveworks agentic AI platform. You will lead requirements sessions, map business processes, identify high-value AI automation opportunities, design conversational workflows, and guide clients through adopting autonomous agents across ITSM, security, HR, and enterprise operations.

This role focuses on shaping Moveworks use cases, defining conversational flows, structuring automations, and ensuring AI agents deliver meaningful, accurate, compliant outcomes. You will collaborate with developers, architects, and client leaders to turn business needs into intelligence-driven Moveworks solutions.

Key Responsibilities

Business Discovery & Process Mapping

• Facilitate workshops with IT, HR, Security, and business teams to understand service-delivery workflows.
  
• Document current-state processes and design AI-enhanced future-state workflows.
  
• Identify high-ROI use cases for Moveworks-based automations (password resets, software access, policy questions, security queries, HR onboarding/offboarding, knowledge automation, etc.).
  
• Translate business requirements into structured user stories, acceptance criteria, and functional designs.
  

Agentic AI Workflow Design

• Define conversational flows, intent logic, natural-language experiences, and knowledge retrieval patterns.
  
• Work closely with developers to design autonomous agent behavior, escalation paths, and automated actions.
  
• Help develop and test prompts, guardrails, and response patterns to ensure AI accuracy and alignment with enterprise policies.
  
• Participate in the design of multi-skill agent ecosystems supporting ITSM, HR, Security, and Facilities.
  

Platform & Data Enablement

• Map Moveworks skills to enterprise systems (ServiceNow, Okta, O365, Workday, Jira, Slack, Teams, etc.).
  
• Ensure knowledge bases, FAQs, policy libraries, and structured data sources are optimized for AI usage.
  
• Support content evaluation, training data curation, and knowledge-validation efforts.
  

Governance, Quality & Adoption

• Align AI implementations with enterprise governance frameworks such as NIST AI RMF, ISO 42001, ITIL, and internal security/compliance policies.
  
• Participate in testing, validation, and output-quality review cycles for autonomous agent decisions.
  
• Provide training, enablement, and change management support for client stakeholders.
  
• Develop playbooks, process documentation, AI use case libraries, and adoption strategies.