IT Specialist

This is a remote position.

• Strong communication, listening, and interpersonal skills
  
• Highly organized, detail-oriented, and adaptable under deadlines
  
• Skilled in analysis, problem-solving, and data visualization
  
• Proficient in Microsoft Office Suite, G-Suite, and related applications
  
• Knowledge of CMS (WordPress), monday.com, and API integration (basic/desired)
  
• Experienced with security systems (Anti-Virus, Firewall, Two-Factor Authentication)
  
• Familiar with tools such as 1Password, Airtable, Amazon Seller Central, Asana, Google Workspace, Helium 10, HubSpot, Jotform, Monday, Slack, Time Doctor, and Zapier
  
• Understanding of marketing communications and online marketing
  
• Naturally creative, technology-focused, and committed to quality output
  
• Team player with cross-cultural collaboration experience
  
• Experience managing websites
  

Requirements

• 1+ years of experience in an IT Help Desk role
  
• Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred
  
• Excellent verbal and written communication skills
  
• Ability to multitask and prioritize
  
• Experience with Data Analytics, Jotform, Airtable, Zapier, Hubspot, Asana, Google Workspace
  
• Database management is a plus but not required
  
• JavaScript, Python, CSS, HTML is a plus but not required
  
• Proficient with Microsoft Office, G Suite applications, and computer security systems
  
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
  
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
  

• A computer with dual monitor setup is required
  
• Computer with at least 8GB of RAM
  
• Must have at least 25 MBPS internet speed
  
• Camera with at least 1080p resolution

Benefits

• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent work-from-home setup
  
• Unlimited FREE access to MAG School courses and SOP Library
  
• Work schedule is in Eastern Standard Time (EST), Monday-Friday only
  
• Opportunities for professional development and career advancement