IT Support Specialist

This is a remote position.

Provide technical assistance and support related to computer systems, hardware, and software. Respond to user inquiries, diagnose problems, and implement solutions in a timely manner. Maintain and update IT documentation, and contribute to the overall efficiency of the IT infrastructure.

Responsibilities:

• Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other peripherals.
  
• Install, configure, and maintain operating systems and software applications. 
  
  
• Provide remote and on-site technical support to end-users.
  
• Manage user accounts and access permissions.
  
• Document support activities and solutions in a ticketing system.
  
• Assist with network maintenance and troubleshooting.
  
• Train users on software and hardware usage.
  
• Maintain inventory of IT equipment.
  
• Follow established IT procedures and security guidelines.
  
• Participate in IT projects as needed.
  

Qualifications:

• Bachelor's degree in Information Technology or a related field, or equivalent experience.
  
• Proven experience in providing IT support.
  
• Strong knowledge of Windows and macOS operating systems.
  
• Experience with network troubleshooting and basic network concepts.
  
• Excellent problem-solving and communication skills.
  
• Ability to work independently and as part of a team.
  
• Strong customer service orientation.