IT Support Engineer (hold)

About the role

The IT support engineer, reporting to CIO or to Head of SW development, provides organizations with information technology support to optimize operational efficiency including resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Our position is a balance between DevOps and IT Support skills while focusing on user management, AD management, identity management, SSO, endpoints management, SW deployment, cyber security, and endpoint protection (endpoint cyber protection issues).

We looked for working (configuring, deployment, administrating) with Identity Management Platforms, Endpoints management and protection, SW delivery solutions, information security solutions and analysis.

We are looking for 70% IT Support Engineer and 30% Devops, but not 30/70.

Primary Duties, Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Supporting video conferencing rooms and solutions
• Monitor and maintain computer systems and networks.
• Deploying SW products
• Maintaining IT cloud infra and developing scripts for automating deployment, infra
• processes
• Providing technical support across the company (this may be in person on-site or over the phone)
• Testing new technology

Qualifications

• A bachelor's degree in computer science, information technology, or similar -
• Advantage
• 3-5 years of experience as an IT support and Devops specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks including Windows,
• MacOS, Linux, iOS, Android operating systems, Apple business Management,
• JumpCloud, Azure Active Directory, Office 365,
• Familiar with scripting and deploying with Terraform and Ansible
• Experience with AWS
• Plus: Experience with Kubernetes
• Plus: Familiarity with GitHub Workflows and CI/CD using Actions
• Ability to determine IT needs and train end-users.
• Proficiency in IT service management, End-Points management and SW delivery
• software
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills