Role overview

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field.
Minimum of 4 years of experience in technical support.
Working knowledge of Windows and Linux operating systems.
Experience with help desk software and excellent written and verbal communication skills; must speak English fluently.

Responsibilities

Respond to customer inquiries in a timely and professional manner.
Troubleshoot and resolve technical issues related to our products and services.
Diagnose and identify root causes of customer issues.
Escalate complex technical issues to other departments as needed.

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Technical Support Engineer
English

Hard skills

Microsoft Operating Systems Linux Help Desk Support System Monitoring Escalation Management Software Documentation Knowledge Base Root Cause Analysis Software Maintenance Support Engineering Help Desk Support Product Knowledge Business Communication Online Communication Customer Inquiries Continuous Training

Other skills

Troubleshooting (Problem Solving)
Troubleshooting (Problem Solving)
Non-Verbal Communication
Customer Service
Problem Solving

About the company

StrategyG2M LLC

With over 25 years’ experience in developing Marketing & Sales strategies for technology related start-ups. StrategicG2M, LLC was created to assist these companies in driving revenue and growth utilizing the latest 6th generation technology. Developing and implementing an effective Marketing and Sales strategy will be the key to your company's success. Our field experience includes the: AI & ML. Wireless technologies (LTE & 5G) IoT devices, solutions & connectivity AI edge computing solutions Zero Trust Data Vault methodologies Advanced knowledge transfer training Robotic Process Automation SaaS Cloud services Our domain experience includes the: Wireless Telecom Oil & Gas Energy Manufacturing Healthcare Retail Shipping & Logistics Trucking and transportation

Company details

Company size2 - 10

Links

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Job description

We are looking for a Technical Support Engineer to join our growing team. In this role, you will be responsible for providing technical support and troubleshooting for our products and services. The ideal candidate will have excellent customer service and technical skills and a strong ability to identify and resolve issues quickly and efficiently.

Responsibilities:

Respond to customer inquiries in a timely and professional manner.
Troubleshoot and resolve technical issues related to our products and services.
Diagnose and identify root causes of customer issues.
Follow up with customers to ensure their issue has been resolved.
Escalate complex technical issues to other departments as needed.
Document customer issues in the ticketing system.
Provide technical guidance and assistance to customers.
Utilize knowledge base and other resources to provide solutions.
Monitor system performance and provide proactive maintenance.
Stay up-to-date on new products, services, and industry trends.

Requirements:

Bachelors degree in Computer Science, Engineering, or related field.
Minimum of 4 years of experience in technical support.
Working knowledge of Windows and Linux operating systems.
Experience with help desk software.
Excellent written and verbal communication skills.
Must speak English fluently and have good English writing skills.

If you are looking for an opportunity to join a dynamic team and make an impact on our U.S. Nearshore staffing solutions, then this is the job for you. Please submit your resume for consideration. We look forward to hearing from you!