Role overview

Qualifications

Bachelor's degree in computer science, information technology, or a related field
3-5 years of experience as an IT support and DevOps specialist
Strong knowledge of Windows, macOS, Linux, iOS, and Android operating systems; familiarity with JumpCloud, Azure Active Directory, and Office 365
Proficiency in scripting and infrastructure automation (Terraform, Ansible); experience with AWS

Responsibilities

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Supporting video conferencing rooms and solutions
Monitoring and maintaining computer systems and networks
Deploying software products and maintaining IT cloud infrastructure with automation scripts

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
IT Support Specialist
English

Other skills

Video Conferencing
Communication
Social Skills
Problem Solving

About the company

YozmaTech-Empowering Tech Entrepreneurs

Staffing & Recruiting

Do you need to extend your team or outsource development on an hourly basis? Are you looking to scale with an affordable and agile cost with your dedicated team of developers? YozmaTech got you covered. Coffee or beer? lets set a meeting: Email: info@yozmatech.com WhatsApp: 972 542549446 Top Israeli technological leaders and high-quality Ukrainian developers. No client is small or big enough and we are ready to meet any specific needs you may have. Our HR Account Managers will be in constant touch with you before, during and after the recruitment process making sure you are reviewing only relevant people for your required positions, offering competitive salaries and that your staff is happy throughout their workday because retention of employees is crucial. Once you’ve completed recruitment – we take care of everything else, while you focus on technology development only. RECRUIT TRAIN MAINTAIN RETAIN TEAM OF ANY SIZE Yozma.Tech– is a global technology company delivering dedicated staff and IT solutions with a special focus on Financial Technologies (FinTech). We specialize in fast, affordable and scalable recruitment of experienced staff across the technological spectrum while freeing you from any operational dealings and costs. Yozma.Tech global HH located in the silicon wally of the middle east- Israel. Yozma.Tech UA development center based in Lviv (Lvov) in Western Ukraine near Poland border with a new international airport, 10-minute drive to the city center with modern infrastructure, hotels, and restaurants. Lviv boasts close to 1 million residents and growing, having one of the best IT universities in Ukraine. Coffee or beer? lets set a meeting: Email: info@yozmatech.com WhatsApp: 972 542549446

Company details

Company typeScaleup

IndustryStaffing & Recruiting

Company size51 - 200

Links

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Job description

About the role

The IT support engineer, reporting to CIO or to Head of SW development, provides organizations with information technology support to optimize operational efficiency including resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Our position is a balance between DevOps and IT Support skills while focusing on user management, AD management, identity management, SSO, endpoints management, SW deployment, cyber security, and endpoint protection (endpoint cyber protection issues).

We looked for working (configuring, deployment, administrating) with Identity Management Platforms, Endpoints management and protection, SW delivery solutions, information security solutions and analysis.

We are looking for 70% IT Support Engineer and 30% Devops, but not 30/70.

Primary Duties, Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Supporting video conferencing rooms and solutions

Monitor and maintain computer systems and networks.

Deploying SW products

Maintaining IT cloud infra and developing scripts for automating deployment, infra

processes

Providing technical support across the company (this may be in person on-site or over the phone)

Testing new technology

Qualifications

A bachelor's degree in computer science, information technology, or similar -

Advantage

3-5 years of experience as an IT support and Devops specialist.

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks including Windows,

MacOS, Linux, iOS, Android operating systems, Apple business Management,

JumpCloud, Azure Active Directory, Office 365,

Familiar with scripting and deploying with Terraform and Ansible

Experience with AWS

Plus: Experience with Kubernetes

Plus: Familiarity with GitHub Workflows and CI/CD using Actions

Ability to determine IT needs and train end-users.

Proficiency in IT service management, End-Points management and SW delivery

software

Experience in documenting processes and monitoring performance metrics.

Advanced knowledge of database maintenance and system security.

Ability to keep up with technical innovation and trends in IT support.

Exceptional interpersonal and communication skills